We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience.
LQ Customer Care
I’ve received your review of La Quinta New York City - Queens. Looks like we dropped the ball on meeting your expectations.I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn once again.
值班员工在我们去的时候很爱帮忙。这是标准的汽车旅馆，既不是Ritz也不是Hilton，唯一一个建议就是别去Gray Line Bus tour，会毁掉你的假期。
Thanks for taking the time to write about your experiences at our New York City - Queens La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn as your choice for lodging accommodations.
Guest Relation Manager,
Laquinta Inn and Suites, Queens.
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each issue that you have noted will be addressed immediately in an attempt to correct and improve our hotel.
Dear Valued Guest,
We are very sorry to hear of your negative experience with us. The safety and comfort of our guests is very important to us. Your concerns have not been taken lightly. This review has been forwarded to management for further investigation. Please reach out to the hotel's General Manager so that we can better address these concerns. Again, please accept our sincere apology. We hope you will consider giving us another chance in the future to better your opinion.