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1 - 6 条点评,共 576 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月25日的点评 通过移动设备发表

酒店位置优越,景色优美,员工服务周到,正是一年最适合来游览的时候。这间酒店虽然不大,但很豪华。总经理Alex和他的员工Marie让我们的旅程更精彩了。在Black Rock餐馆吃的那顿饭是我们10天旅程中最棒的。每天早上,酒店都会及时把早餐送到我们3对情侣的房间里,他们的服务优秀到让我们觉得我们仿佛是酒店里最尊贵的客人。总之,我会向我的朋友们大力推荐这间酒店的。每年的10月初都是最适合到这里旅游的时候,游客比较少,天气也更舒适。

感谢 Tmazza9775
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Secret_Hotels,圣托里尼秘密套房及水疗酒店 的 Marketing,回复了这篇点评2019年10月30日已回复
Google 翻译

Dear Tmazza9775,

Thank you so much for your wonderful review. We really appreciate your feedback.

We are excited to read that you had a nice experience and you enjoyed the location, the great View as well as our Team's Efforts to make your stay memorable. Kindly note that we will share your lovely words with the entire Secret Team and hope to have the pleasure of seeing you again in the near future.

Warm Regards,

Santorini Secret Suites & Spa

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月16日的点评 通过移动设备发表

位于悬崖的美丽套房,可以俯瞰火山口。美妙的服务,早餐每天早上送到你的露台。我们的房间在主路下93级台阶处,所以要走一段路,胆子小的人可受不了。然而,在伊亚的每一家洞穴酒店都是如此。会帮忙订晚餐,而且几乎随时都有司机,所以你可以自己进行葡萄酒之旅等等。出色且乐于助人的工作人员每天晚上都有帮助预订。

感谢 Amy V
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Secret_Hotels,圣托里尼秘密套房及水疗酒店 的 Marketing,回复了这篇点评2019年10月16日已回复
Google 翻译

Dear vincent3679,

Thank you for your review. We really appreciate your feedback.

We are glad to read that you had a nice experience and you enjoyed our beautiful suites with the incredible views of the Caldera as well as our Team's efforts to make your stay memorable.

Hope to have the pleasure of seeing you again in the near future,

Warm regards,

Santorini Secret Suites & Spa

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月20日的点评

我整个夏天都住在这家酒店,这是一次不可思议的经历。房间很大,可以看到爱琴海的迷人景色。这家酒店的服务很好。工作人员都很友好,而且他们能迅速处理我需要的任何服务需求。酒店的食物也很好,酒店位于圣托里尼最好的位置。我强烈推荐这家酒店给任何来访的人,我一定会回来的!

1  感谢 ayeshashamakhan
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Secret_Hotels,圣托里尼秘密套房及水疗酒店 的 Marketing,回复了这篇点评2019年9月23日已回复
Google 翻译

Dear ayeshashamakhan,

Thank you for your review and for choosing Santorini Secret Suites & Spa on your recent stay in Oia.

We are pleased to read that you had an amazing experience and you enjoyed our hotel, the stunning Caldera's Views, rooms, food as well as our Team's efforts to make your stay memorable.

Hope to have the pleasure of seeing you again in the near future.

Warm regards,

Santorini Secret Suites & Spa

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月20日的点评

我去年六月在这里住了整整一个星期!非常棒的体验,房间很干净舒适,景色很美!工作人员非常乐于助人和友好,尤其要感谢福蒂斯为我们提供了优质的葡萄酒!我迫不及待想在明年夏天再回到这里,如果您想享受这个美丽的希腊岛屿,并住在舒适的酒店,强烈推荐这里!感谢所有工作人员!

感谢 pevayrac
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Secret_Hotels,圣托里尼秘密套房及水疗酒店 的 Marketing,回复了这篇点评2019年9月23日已回复
Google 翻译

Dear pevayrac,

Thank you for your review and for choosing Santorini Secret Suites & Spa on your recent stay in Oia.

We are glad to read that you had an incredible experience and you enjoyed the location, the beautiful view, the room as well as our Team's efforts to make your stay memorable.

Kindly note that we will share your lovely words with the entire Secret Team and especially with Fotis.

Hope to have the pleasure of seeing you again in the near future.

Warm regards,

Santorini Secret Suites & Spa

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月13日的点评

我的体验很糟糕。不要在这个酒店花钱。酒店很脏,维护很差。要注意:并非所有房间都有淋浴。只有“喷射式浴缸”,但实际上只是一个方形的大浴缸,你不能在里面洗澡。如果要求的话,他们会提供一根软管供你喷射,但并不是一个淋浴,非常奇怪。我从来没有经历过这样的事情。工作人员帮不上忙。酒店很脏,楼梯维护的不好,也不要去餐馆。在登记入住时,他们会为你提供一次“旅行”,这只是为了让你听他们的水疗中心工作人员做推销。在伊亚还有很多更好的酒店,都有淋浴。

感谢 alonhac
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Secret_Hotels,圣托里尼秘密套房及水疗酒店 的 Marketing,回复了这篇点评2019年9月17日已回复
Google 翻译

Dear Mr. Hacohen,

Thank you for taking the time to share your review regarding your experience at Santorini Secret Suites & Spa.

We are surprised by your comments and your dissatisfaction about our services and the hotel’s facilities, since the moment you addressed your complaint to the Reception Staff, they did their best to accommodate your request.

Please allow me to highlight all the points in your review.

To begin with the shower, kindly note that our suites feature either glass cabin Shower -Jet or Bathtub, this is clearly stated in all websites. Nevertheless, you could mention your preference in advance during the reservation process since you had a particular preference regarding the bathroom.

Although it was very difficult, our Team did its best to assist you and recommend an alternative suite with shower without extra charge, but you rejected it. Thereinafter you asked to take your shower at the spa premises. Although the spa was closed, we accepted your request, but you never used it, nor did you inform that you did not want to use it.

Regarding your comment about the extra charge, kindly note that this charge had nothing to do with the shower. As you were very well informed, we were fully booked and since you did not like the first solution we offered you, the only alternative we had was a Grand Suite, with an outdoor swimming pool, an upgraded, higher category room compared to the Absolute Suite you had booked. The extra charge of 200 € was already discounted and then, the amount was again decreased to 150 €. You refused again.

We would love you to point us out where exactly you found dirt in our Hotel and where exactly our stairs are not well maintained. Most probably you are confusing us with another property, otherwise you would have noticed that our cleanliness ratings are of the highest in Santorini.

You thanked us for our efforts and decided after hours of consultations to stay in your initial room. We do not see how the staff was “awkward, unhelpful and rude” after bending over backwards to keep you happy. We also do not see which SHOWER does not drain, since your room had a bathtub and not a shower. After all this IS the subject of your review isn’t it?
As for your comment to “avoid the Restaurant”, we won’t take it under consideration, as you did not experience it at all.

In addition, it goes without saying that we always give a tour to our guests in order for them to know that we do have a Spa, a Bar and a Restaurant. We never force anyone to book any of our facilities, but you will be amazed how many people want to and do!

Last but not least, when you asked for a late check-out, our Team was more than happy to offer it to you until 14:30 free of charge as we had this possibility because of the late check in of the next guest. You decided to leave the property without any notice and without paying any of the extras and the tax obligations, by claiming that “you were going to see something in your car”.


Regards,

Olga Fritzala
Assistant Manager Secret Hotels

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2019年9月12日的点评

我们目前住在圣托里尼秘密酒店(Secrets Hotel & Spa)。风景很美,我们的房间也很棒。早上在露台上吃早餐,可以俯瞰到火山口,感觉棒极了!工作人员非常友善和包容!我的建议是尽量要求一个远离人行道的房间。否则经常会有工作人员和其他客人看着你,打破你宁静的氛围。美丽的伊亚(Oia),很棒的酒店。

感谢 Tim S
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Secret_Hotels,圣托里尼秘密套房及水疗酒店 的 Marketing,回复了这篇点评2019年9月12日已回复
Google 翻译

Dear Tim S,

Thank you for your review and for taking the time to share it with the TripAdvisor Community.

We are excited to read that you had a pleasant experience and you enjoyed the incredible Caldera's Views, our delicious breakfast as well as our Team's efforts to make your stay memorable.

Regarding your comment about the privacy, kindly note that total privacy is very hard to be achieved in Santorini, due to the particular structure of the cliffside hotels.

Hope to have the pleasure of welcoming you again in the future.

Warm regards,

Santorini Secret Suites & Spa

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