Dear nytraveller2020,
Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our location to be nice. However, we would like to apologize for the inconvenience caused by the noise level during your visit, and for falling below your expectations regarding our breakfast selection and room cleanliness. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar situations can be avoided in the future.
We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.
Sincerely,
Joel A
Case Manager
IHGService