Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your fully equipped kitchen and our grab-and-go breakfast during your stay with us. Still, I apologize that you found your bed to be hard and that our staff did not attend to your needs in a professional manner. I will be sure to address these concerns with our team so that your experience is not repeated in the future. Thank you again for your feedback. We hope to have the opportunity to see you again, should your travels bring you back to our area.
Thank you for choosing to stay at Extended Stay America - Rochester - Greece and taking the time to write a review. It's great to know you had an enjoyable stay and that you found us to be a good value. We appreciate your kind comments regarding your well-kept suite. Thanks for the feedback, and we hope to welcome you back soon.
It was disheartening to read that we did not live up to our standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We agree there are areas of the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider a future stay as we would welcome the opportunity to regain your trust.
We are sorry we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our housekeeping manager to see where we went wrong, so any necessary improvements to our processes can be made. We hope you will give us another chance as we are confident your experience will exceed the high standards you have come to expect from our brand.
Your feedback is important. Thank you for sharing. I am pleased to read that you were satisfied with the customer service provided by our staff and that you would recommend our hotel based on the positive experience you had. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the noise and the man sleeping in the stairwell is truly regrettable. We are very sorry for your experience. In response to your feedback, I am retraining my staff to do hourly property walks. Management does not condone anyone sleeping or loitering in the building. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at email@example.com, so we can speak directly. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.