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1 - 6 条点评,共 151 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年6月19日的点评

这家酒店不但可以接纳宠物,而且这里干净整洁,价格也可以负担得起。床十分舒适,房间内带有厨房和干净的厨具。房间的品质与价格都很不错。工作人员乐于帮助、热心友好,而且从酒店步行便可到达商业区。

与 Extended Stay 合作收集的点评
感谢 G G
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
00esa,Extended Stay America - Rochester - Greece 的 General Manager,回复了这篇点评2017年6月20日已回复
Google 翻译

Thank you for choosing to stay at Extended Stay America - Rochester - Greece and taking the time to write a review. It's great to know you had an enjoyable stay and that you found us to be a good value. We appreciate your kind comments regarding your well-kept suite. Thanks for the feedback, and we hope to welcome you back soon.

Sincerely,
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年6月8日的点评

总的来说,这个地方需要几次升级。房间里只有荧光灯和霉味,令人不快的气氛。电视有几个优质频道,但接受信号很不好。对我来说,不是一个令人愉快的地方。

与 Extended Stay 合作收集的点评
感谢 Q9855NNjosephs
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
00esa,Extended Stay America - Rochester - Greece 的 Front Office Manager,回复了这篇点评2017年6月9日已回复
Google 翻译

It was disheartening to read that we did not live up to our standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We agree there are areas of the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider a future stay as we would welcome the opportunity to regain your trust.

Sincerely,
General Manager 

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年5月19日的点评 通过移动设备发表

以前就住过这个连锁酒店,还不错。但这个酒店过时,设施普通,无烟房也有烟味,前台也不行。不要住这儿了。

感谢 phr1313
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
00esa,Extended Stay America - Rochester - Greece 的 General Manager,回复了这篇点评2017年5月20日已回复
Google 翻译

We are sorry we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our housekeeping manager to see where we went wrong, so any necessary improvements to our processes can be made. We hope you will give us another chance as we are confident your experience will exceed the high standards you have come to expect from our brand.

Sincerely,
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年3月13日的点评

由风暴导致停电,所以我们在这住了很久。我的家庭是习惯于住在比较高档的地方,比如3.5-4.5星级的酒店,说实话,对于我们所付的钱来说,这个地方已经远远超过我们的预期。房间里有很好的厨房,免费的互联网、厨具和装饰品等!客户服务非常好。总经理Jen对我的家人非常随和、亲切。她真的有照顾我们并且这个酒店对宠物也很友好。这个酒店很干净,员工也很友善。如果你只是需要一个住的地方,不需要其他的花里胡哨的比如游泳池、健身设施等东西,我一定会推荐它。

感谢 Rich K
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Manager_11525,Extended Stay America - Rochester - Greece 的 Manager,回复了这篇点评2017年4月10日已回复
Google 翻译

Your feedback is important. Thank you for sharing. I am pleased to read that you were satisfied with the customer service provided by our staff and that you would recommend our hotel based on the positive experience you had. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2016年10月15日的点评 通过移动设备发表

整晚都能听到有人在叫门和敲门。墙很薄,房间很脏。早上5点我们的邻居还在大声叫喊。。有个男的睡在楼梯走廊,他走后走廊的臭味久久不散。我不明白管理人员怎么能允许这种事情发生。

感谢 John D
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Manager_11525,Extended Stay America - Rochester - Greece 的 Manager,回复了这篇点评2016年10月28日已回复
Google 翻译

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the noise and the man sleeping in the stairwell is truly regrettable. We are very sorry for your experience. In response to your feedback, I am retraining my staff to do hourly property walks. Management does not condone anyone sleeping or loitering in the building. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at grc@extendedstay.com, so we can speak directly. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.

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