Thank you for reaching out. We always want to provide our guests with the best possible stay, so it is disheartening to hear that you did not receive the excellent service that we strive for. We will be reviewing your comments with our team, and we hope that you may consider offering us the opportunity to regain your trust in the future.
It's great to hear that you enjoyed our accommodations and found our staff to be attentive! However, we are disappointed that the Wi-Fi was not working as you'd hoped. We offer high-speed internet access in all of our rooms so that our guests can enjoy a productive working environment away from the office, and we regret that this was not your experience. Thank you for sharing this concern with us; we will forward your comments to our IT team so that this can be addressed immediately. We hope that you will consider staying with us again so that we may have the chance to provide you with an experience that fully meets all of your expectations.
地板很漂亮，室内健身房和游泳池很有特色（即使泳池维护人员在上午9:30之前检查池内化学品水平，这也是很好的（泳池在那个时候开放游泳））房间很好，特别是 如果你很幸运可以看到河景。一个大的问题就是纸一样薄的墙壁 ——你可以在隔壁房间里进行对话。如果他们找到了办法来解决这个问题，那么酒店会是很棒的。无论是早上还是深夜，没有太多乐趣。还有很多不同的层次和方法可以提升。酒店布局有时感觉就像个迷宫。总的来说，我们继续留在这里，因为我们喜欢这里地板。
We’re honored that you love our grounds so much that you continue to return! We do regret that you encountered disturbances from other guests and can understand your frustrations. I will work with my team to see how we can resolve this issue and provide a better experience for you in the future. Your satisfaction and feedback means a great deal to us. We hope your next stay at the Tarrytown House Estate on the Hudson is just around the corner!
Thank you for applauding our courteous service and clean hotel. We’re happy that you chose to spend your weekend getaway with us! It’s unfortunate that you faced a few challenges with our coffee machines and we hope any inconveniences were minimal. We are always grateful for any feedback that will help us to improve for our future guests and we hope you’ll allow us the chance to welcome you back again!
We are honored that you chose to celebrate your husband’s birthday with us and are especially happy to hear that you enjoyed everything that we have to offer to our guests. From our year-round swimming pool to our well-equipped fitness center, we are pleased that we were able to meet your needs and expectations. No matter the occasion, we look forward to welcoming you back for another memorable getaway at the Tarrytown House Estate on the Hudson.