Thank you for letting us know how we are doing. Our renovations are going well and we are still working hard to provide our guests with top notch service and accommodations! Thank you for mentioning the difference in temperature! We are always looking for ways to improve and this is an excellent area for us to work on our consistency. Thank you again and we hope to see you soon.
Thank you so much for the ringing endorsement! We always try to make our guests feel welcome and well cared for. Our delicious breakfast is also a great way to kick off each morning, We look forward to being your #1 hotel in the Greater Binghamton area!
在这里住了八个晚上。员工人非常好，非常能干。我毫无保留地推荐这家酒店。特别要感谢 Mayada, Addie, Zack, Mark和Sarah这几个人。谢谢你们让我们住得那么好。
Thank you so much! We really do take a great deal of pride in making our guests feel at home while on the road. From all of the employees here at the Holiday Inn Express, you are very welcome. We look forward to seeing you again in the future. Take care and have safe and happy 2016!
Glad to hear we hit the mark with our accommodations and amenities. We firmly believe that clean rooms, friendly staff, and a delicious breakfast are the most important elements of our hotel. Next time you are in the Greater Binghamton area, be sure to stop in again. We look forward to your next visit!
Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate the condition of our bed and our heating system. However, I was concerned to see that you had some issues with our property due to the ongoing construction. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns.
Again, thank you for the review and I hope that we would have another chance to accommodate you again in the future.
When it comes to the safety of our guests, we do not compromise. The flooding our property experienced was due to a guest breaking a sprinkler head on our fire safety system. In response, we closed for six days to remove areas of the building impacted by water damage. A disaster relief company inspected, removed excess water, and advised us to remove anything suspect. The Broome county Department of Health, Local Code Enforcement, and the Vestal Fire Department have inspected our hotel and life safety systems. There is no structural issue with our building, mold, or any other areas that may harm our guests.
At this point we are simply in a remodel stage. The only discernible difference is that our entrance is in the back of the building currently. All services, including breakfast, wi-fi, fitness center, pool, and guest corridors are not impacted by the remodel.
If you have any questions as it pertains to our cancellation policy, please let me know. We typically do not refund a day of arrival cancellation when a guest is asked to leave. Intimidating and threatening the hotel staff is not acceptable. These determinants factored heavily in our decision not to refund you. Please feel free to contact me for additional information.