Dear Melta 12,
We are rather disappointed to learn that your holiday with us has been tainted with the issues you raised in your review.
We understand you felt the need to vent your frustrations on TripAdvisor. That being said, we wish you would have been a little more restraint and given us the opportunity to rectify the issues to your satisfaction during your stay.
The comments you make appear to be based on conjecture and are unfounded because, during you stay, your package comprised of the following:
- Breakfast: seasonal fruits and other fruits such as pineapple, banana, orange, apple, papaya, dried fruit. We have a menu program for 14 days with a different theme buffet every day.
- Lunch: 3 mixed salads, 4 varieties of raw vegetables with vinaigrette, 1 dish of fish and 1 dish of meat or chicken or pork or lamb with rice/pasta/vegetables grilled, chips, etc.).
- Dinner: 5 mixed salads, 4 varieties of raw vegetables, a dish of fish and chicken or pork or lamb as well as 4 different side dishes such as rice, French fries, pasta, vegetables. We have, in addition, for dinner an Indian corner with 3 different varieties of curry with either nan, farata or ti pourris.
Desserts during lunch: 3 varieties of desserts + ice and 3 varieties of fruits.
Desserts for dinner: 4 varieties of desserts as well as sliced fruit.
We hope you'll give us the opportunity to host you in the future for a more positive experience.
Thank you very much for this outstanding review of our property.
We are delighted to learn that you had a most enjoyable stay and that we were able to exceed your expectations.
We do look forward to have the pleasure of welcoming you, once again, in a near future.
Dear Mr Eames,
Many thanks for this outstanding review of our property.
We're thrilled your time with us was excellent. It's wonderful to know that your interactions with our staff have been so positive.
We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction.
We look forward to hosting you again soon for another stellar experience.
Dear Pallervi T,
Thank you for your review.
We are glad to learn that your holiday experience at the Casuarina Resort & Spa lived up to your expectations and made your stay memorable.
Rest assured that we have taken good note of your comment concerning the washroom. in this context, we are planning some renovation works before the end of this year.
Looking forward to have the pleasure of welcoming you, once again, at our property.
Dear Andy Quirin,
We thank you for your review of our property.
We are rather disappointed to learn your holiday experience has been tainted by the issues you raised in your review.
We can only apologise for the fact your holiday had not got off to the start you were envisaging.We understand you felt the need to vent your feelings on TripAdvisor. That being said, we wish you would have been a little more restraint and given us the opportunity to rectify the issues to your satisfaction.
We value your feedback/constructive comments and please rest assured, we will be evaluating your comments at the next weekly management meeting. In the meantime, all the negative aspects you stated have been forwarded on to the relevant departments to be followed up with immediate effect.
We, nevertheless, hope to have the pleasure of your visit, once again, in the future.
Thank you very much for having taken the time to review our property.
As with the vast majority of reviews, we were delighted to hear that you had a wonderful time and enjoyed so many aspects of your stay.
Thank you for sharing your thoughts and recommending us to others. We look forward to warmly welcoming you back to further enjoy another memorable stay with us.