我们去塞舌尔度过了我儿子的第三个生日，然后住在凯宾斯基。 这是一家不错的酒店，四周郁郁葱葱的绿树和一个不错的海滩。他们的服务非常出色，尤其要提到3个人拉吉尼（Rajini），埃伦（Eren）和普拉迪普（Pradip），他们付出了更多努力使我们的住宿愉快并照顾了我们对食物的特殊要求。塞舌尔是个美丽的地方，有着美丽的海滩、丘陵和自然景观。我们在自己闲暇的时候开车兜风，探索这个地方。很高兴有几天的晴天和阴天，又有阴雨天，两者都各有千秋，周围的云层风景非常好。一定要探索当地的克里奥尔风味美食。总体来说是一趟很棒的旅行。
Dear Sidhartha S
Thank you for sharing such a wonderful review of our hotel and for choosing to sharing your family holiday with us. The Seychelles is usually considered a romantic destination, perfect for couples and honeymooners. While this certainly holds very true, these islands are also an excellent destination for action-packed family getaways. Year-round warm weather, calm oceans and spectacular outdoor adventures means that there are entertaining activities for travellers of every age. And once your kids have tired you out, you can send them to our Kids Club, where we have a range of activities, like giant tortoise feeding, arts and crafts, and Sega Dancing, to keep them busy until sundown.
I am glad that your son enjoyed such an excellent birthday with us. Due to the nature of the destination, we often get to share remarkable moments with our guests (be it a birthday, wedding, proposal, anniversary or honeymoon) and we always feel very honoured to be a part of these special moments in our guests' lives.
Thank you, also, for your very kind comments about our grounds. Our gardens are really something that sets us apart from other hotels on the island: nestled in the foothills of a magnificent mountain range, and surrounded by our very own private lagoon, our guests are able to enjoy a peaceful seclusion that is unique to our property. Thank you for sharing this with fellow travellers.
I hope that it is not too long until we are able to welcome you and your family back to the Seychelles and back to our hotel. Happy travels!
Best regards,
Masami Egami
General Manager
我和妻子以及最小的儿子于2019年7月7日至18日在这里住宿，这是一个完美的假期。海滩位置和山脉背景令人惊叹，可以从酒店散步到海滩和山区。工作人员很友好，非常乐于助人——提供有关参观地点和本地特色的建议，我儿子喜欢儿童俱乐部，厨房主厨Delali Segbedzi做的食物非常出色，当地的鱼类和海鲜食谱提供了具有特色的饮食体验， 以及出色的亚洲和欧洲菜肴。非常感谢所有员工，特别是厨师Delali和红衣凯宾斯基女士们。
Dear Steve H
Thank you for sharing such a wonderful review of our hotel. We are so glad that you enjoyed your time at our hotel and that you chose Kempinski Seychelles Resort Baie Lazare for your family holiday.
The Seychelles is usually considered a romantic destination, perfect for couples and honeymooners. While this certainly holds very true, these islands are also an excellent destination for action-packed family getaways. Year-round warm weather, calm oceans and spectacular outdoor adventures means that there are entertaining activities for travellers of every age. And once your kids have tired you out, you can send them to our Kids Club, where we have a range of activities, like giant tortoise feeding, arts and crafts, and Sega Dancing, to keep them busy until sundown.
I hope that one day you and your family will return to the Seychelles to make more precious memories. Happy travels!
Best regards,
Masami Egami
General Manager
我们在塞舌尔凯宾斯基酒店度过了最美好的时光!从你到达酒店的那一刻起，你就会收到清爽的毛巾和迎宾饮料。在我们整个逗留期间，我们收到了各种各样的小惊喜。房间非常宽敞，干净，设施也很棒。海滩景色很美。我们只在海滩餐厅和自助餐厅吃过饭，但是两家餐厅都很棒 (虽然很贵)。自助早餐有很多选择!海滩很漂亮，但是我们在那里的时候很难去海里游泳。沙滩椅非常舒适，甚至还内置了枕头。他们提供巨大的毛巾和冰水。7月4日，我们住在那里，他们给我们留下了一张手写的庆祝卡片，上面有免费的饮料票!我们永远不会忘记我们在这里的住宿体验!
Dear raynas123
Thank you very much for taking the time to share such a heartfelt review of our hotel. I was delighted to hear that you enjoyed such a memorable stay in the exclusive south-end of Mahé.
Thank you for sharing such positive feedback about our spacious rooms, attentive service and lavish breakfast buffets. I so am glad that you felt so well taken care of by our friendly team members, and that you enjoyed our offerings from Windsong Beach Restaurant. This beachside dining venue is a true favourite with our guests, who enjoy the relaxed al fresco set-up and proximity to the ocean.
I was also please to learn that you appreciated our beach service. Our "boys in blue" are often recommended for their friendly and attentive beach service, providing water and refreshments to our guests while they recline on the beach. I will be sure to share your kind remarks with them.
I hope that one day we can welcome you back to the Seychelles and back to our hotel. Happy travels.
Best regards,
Masami Egami
General Manager
我从未见过哪个连锁酒店会提供这么糟糕的服务。房间里的无线电话坏了，加湿器也坏了，客房服务来的很慢而且打扫的不干净。我们点了食物，但那位女士不知道是否还有，酒店很大但是连酸奶都没有。服务员甚至都不知道餐馆人多不多，着装也不规范。我们问了海滩餐厅怎么时候打烊，但是当我们到达餐厅时，他们告诉我们厨房已经关门了。我希望你们照顾好你们的客人。
Dear 546alyaa
Thank you for taking the time to share such an honest review of our hotel. We always welcome feedback from guests who are familiar with the Kempinski brand and the level of service we offer around the world and will certainly share your observations with the rest of the team in order to bring our service in line with our guests’ five-star and brand expectations. Thank you for bringing these issues to our attention.
I sincerely apologise that you were not better satisfied with certain aspects of your stay - especially given your experience at other Kempinski properties. We receive many comments about the friendliness and efficiency of our team members and I am sorry that this has not been your experience.
I am also very sorry that you were dissatisfied with the level of service and cleaning in your room. The training and retraining of our staff is an on-going process that we will surely revise based on your feedback. I hope that if ever you return to our hotel, you will find these issues have been rectified.
Please be assured that we take your feedback very seriously and will use it to improve our service and guest experience, going forward. Thank you for bringing these issues to our attention. Please feel free to reach out to us directly if we can be of any further assistance.
Best regards,
Masami Egami
General Manager
很不错的地方，体贴入微的员工，非常好吃的美食，独特的自然风光，色彩斑斓的鱼和植物，夜空中布满了明亮的星星！来自Delali先生美味的食物！！！只为一个难忘的假期！！！！我们会很快回来的:)
Dear BGKirilovK
Thank you for sharing such a positive review of our hotel. I am so glad that you enjoyed your stay with us. Thank you for your wonderful compliments about our cuisine and friendly staff. It is always very rewarding to receive this kind of feedback from appreciative guests and I thank you for taking the time to share it with us.
I hope that it is not too long until we are able to welcome you back to the Seychelles for another unforgettable holiday. Happy travels!
Best regards,
Masami Egami
General Manager
我刚刚在这家旅馆度过了一个愉快的假期。我想不出这里有什么不好的。这里的服务非常棒。房间很宽敞，里面有你所需要的一切。我一般不是很喜欢吃自助餐，但这里的食物质量非常好，美味可口，每天都有各种各样的食物供应。在这里的拉扎尔咖啡馆，我们受到了非常愉快、乐于助人的莫利和谢尔的特别照顾。我们整个逗留期间都过得很愉快。
Dear Tanaz W
Thank you for sharing such a heartfelt review of our hotel. I am so glad you enjoyed your stay and appreciated our spacious and comfortable rooms. Each of our guestrooms offers a spacious seating area and a private balcony or terrace, where our guests can take in the magnificent views of the ocean or of our private lagoon. An additional sofa bed is available for families travelling with young children (below 12 years).
Thank you for your kind words about the friendly service and varied cuisine you enjoyed at Café Lazare. A passion for food and produce is an earmark of the Kempinski brand, and our search for quality, authenticity and flavourful ingredients is never-ending. We take great pride in the premium dining options available at our hotel and are delighted to hear that you enjoyed them too.
I hope that it is not too long until we are able to welcome you back to the Seychelles and back to Kempinski Seychelles Resort Baie Lazare. Happy travels.
Best regards,
Masami Egami
General Manager
