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Flametree Wines
今日开放: 上午10:00 - 下午5:00
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漂亮的环境

这里在巴瑟尔顿和邓斯伯勒之间的主干道上。这建筑和外围都很美。地窖门很美,可以品尝葡萄酒,服务很好。酒... 查看更多

2017年1月29日的点评
l0tusdesigns
,
澳大利亚班伯利
美酒,芝士和西班牙香肠

我之前就喜欢这里的夏敦埃酒,这里的酒类很多。酒窖门边的员工很不错,我们走的时候收获了很多他们关于旅行... 查看更多

2016年10月18日的点评
onegreenbee
,
华盛顿Cashmere
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戴士柏及周边值得推荐的体验
低至 US$68.09
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1 - 6 条点评,共 76 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年4月20日的点评

我们进行一个私人的Flametree之旅——从驾驶室到第一家酒厂。工作人员并不乐意帮助你品尝或鼓励你尝试他们的葡萄酒。一个大型旅行团在里面,因此我们被告知在外面等待。尽管我,还有我们所有人都是酒鬼,但我们没有买他们的酒。唯一的理由就是它们看起来不怎么样。我们买了很多其他酒厂的酒,他们的员工非常友好。

感谢 lovebali
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
Tom B,Flametree Wines 的 Manager,回复了这篇点评2017年4月28日已回复
Google 翻译

Hi lovebali, firstly we thank you for including our winery on your tour, we appreciate that as a small family owned winery. I have tried to contact you through your tripadvisor account but you have not gotten back to me. I also spoke to the tour company you used, I know they have been trying to contact you as well as we are very keen to get some more feedback.

I am unsure of when you actually came in, the only day we have narrowed it down to is the Saturday of the Easter long weekend, this was our busiest day of the year by far. If you came in when the large tour was in in the morning then I know the timing you are talking about, we already had 10-15 customers, then a tour group of another 20 people arrived and I presume your group arrived after this?

Being a small family owned winery our customer service is incredibly important to us, we do a lot of staff training on this exact point and we are so proud of all of our Cellar Door staff, they do an incredible job and we know this from the mountain of great feedback we receive.

If they did ask you to wait at all it would purely be because they were so under the pump with the amount of people already having tastings. This was a crazy weekend and we only had 2 staff members each day. Our staff are incredibly professional and passionate about our wines.

I have been trying to contact you to say I apologise if you felt your service was not up to scratch, that is a huge anomaly for us. I hope that you can get back in touch and will drop past our Cellar Door again at some stage to give us another try as our wines are outstanding. Please let me know if you do.

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2017年2月21日的点评

我是在2017年2月13号,和玛丽女王号的游客一起来的(船停泊在巴瑟尔顿),一个导游带了48名游客,场面很尴尬!我们一行三人是提前预定好的,Flametree简直是浪费了好机会。我之前来过这里,但这次对员工很失望。可能给我这样印象的原因是,这里并不是葡萄园,而只是个酒窖,老板是生活在别的地方的。还好他们的酒酿的真的不错:我很喜欢他们的玫瑰酒和设拉子红酒。在我们之后,所有的游客都表现的怏怏不乐。谢谢哈普斯挽救了这一天!

感谢 John R
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
Tom B,Flametree Wines 的 Manager,回复了这篇点评2017年3月17日已回复
Google 翻译

Hi John, thank you for your feedback, I am truly sorry we were not up to your standards on the day, we pride ourselves on excellent customer service, we always want our service to match the high quality of our wines. We were asked by the organisers of the day from the Queen Mary to provide a light cheese platter as part of the tasting, we provided a couple of excellent platters however it did seem on the day the guests were expecting a more substantial meal so I am unsure if that was a miscommunication on the organisers end? I am sure this lead to the dissatisfaction from your bus load. We did bring out more of our dips and cheeses from our store at our expense to try and appease their appetites, but once again we could only provide what we were requested to.

On a positive note I am glad you love the Rose and Shiraz.

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2017年1月29日的点评

这里在巴瑟尔顿和邓斯伯勒之间的主干道上。这建筑和外围都很美。地窖门很美,可以品尝葡萄酒,服务很好。酒有点贵。

感谢 l0tusdesigns
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
Tom B,Flametree Wines 的 Manager,回复了这篇点评2017年3月17日已回复
Google 翻译

thanks for the review l0tusdesigns glad you think our cellar door is lovely, hope you can visit us again.

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2016年10月18日的点评

我之前就喜欢这里的夏敦埃酒,这里的酒类很多。酒窖门边的员工很不错,我们走的时候收获了很多他们关于旅行的建议。如果你来这里的话,可以去小冰箱那里吃坎布赖羊奶酪和鹿肉香肠(就算不需要这么多,也多买一点这个芝士,太棒了)。我们走的时候带了酒和开胃菜,总的来说很开心!

感谢 onegreenbee
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
Tom B,Flametree Wines 的 Manager,回复了这篇点评2016年11月22日已回复
Google 翻译

So glad you had an amazing time at our cellar door and enjoyed the wines and food. Hopefully you come visit us on your next trip.

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2016年4月15日的点评 通过移动设备发表

这里一个比较小的漂亮的酿酒厂,员工很友好,见闻广博。在任何方面,我们都没有感受到他向我们施加的买东西的压力,但是最后离开的时候我们挑选了几个不错的产品,因为带着这些东西真的不错!

1  感谢 caroline p
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
TomBarnes0438,Flametree Wines 的 Manager,回复了这篇点评2016年5月2日已回复
Google 翻译

Thank you for your review, great to hear the positive feedback and always great to hear feedback on our amazing staff, hopefully you visit again soon

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