Dear Sriharikalathil,
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not being able to meet your expectations. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to White Plains.
Sincerely,
Jesse Hunt, Operations Manager
5 Barker Ave| White Plains, NY 10601
Phone (914)-761-7700