I would like to thank you for taking the time to give us a review. Im glad that you were content with your stay and our staff was able to provide friendly and helpful service. I would also like to apologize for your breakfast experience. Finding a hair in your french toast is definitely not acceptable and although no one on our breakfast staff has long blonde hair I will make it a point to follow up with each person to ensure we are taking the necessary precautions to prevent this from happening again. I assume you were able to get you another helping, because I agree, our toast is pretty good! Please feel free to reach out to me directly if you would like to further discuss your stay and I do hope to see you again next time your visiting from Virginia Beach.
Welcome Back! I'm glad we were able to meet your expectations your second time visiting. We do have an amazing staff that have no problem in making sure our guests have everything they need. I will be sure to forward your feedback to the team, as they love to see their names mentioned with Kudos! We will see you again your third time around and thank you for taking the time to provide such a great review for the Hyatt Place Charlotte Airport!
Thank you for taking the time out to give us such a great review! I'm glad that we were able to meet your needs and expectations. The swiveling 42" flat screen televisions are very convenient if you want to cozy up on the sofa or cozy up on the bed, either way, great feature to have! Also, with this torching summer we are currently having, nothing is better than having a 'cool room awaiting your arrival. I will be sure to pass along the your review to the staff and we look forward to your return!
Hi Kat, I believe I know just the meeting. Everyone's face lit up when we would bring the cookies in the room. They were devoured in a matter of seconds. I love our delicious cookies! Soft, covered in chocolate chips or reeses and extra large. They are even better warm. We loved your group and I hope to accommodate you again whether it is business or leisure.