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附近酒店
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1 - 6 条点评,共 889 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年12月6日的点评

预订了感恩节自助餐, 有很优美优雅的环境,美食也多种多样,都新鲜美味.但是,我们并没有被告知40%的服务费会另外自动加到本来就已经很高的自助餐价格上, 这真的是就单单一顿饭的价格而言,事实上几乎是毫无理由的了.服务员都很友好,有效率,但是一顿自助餐所要求付出的心力并不值得40%的小费啊!这家酒店是一个豪华的度假村, 我也理解他们的收费标准.但是我们并不理解为何会他们对这么一笔大额的服务费不保持公开透明.我们不会在来了, 也并不推荐这里的自助餐给其他人.

感谢 Christina M
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Ballantyne H,The Ballantyne, A Luxury Collection Hotel, Charlotte 的 General Manager,回复了这篇点评回复时间:2017年12月8日
Google 翻译

Dear Christina M,

Thank you for choosing to spend your Thanksgiving holiday with us. While we are pleased to know you enjoyed your meal, we regret if our pricing was not more clear. Our intention was not to deceive in any way, and we can understand if you were frustrated. Please accept our sincere apologies. We will be sure to make adjustments with holiday or other event pricing in the future so our guests do not encounter anything unexpected. If there is anything else we can do to restore your trust in your hotel, please let us know. We know we can provide you with more memorable experiences in the future, and we hope to have the chance to do so.

Sincerely,

Peter Grills
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年11月25日的点评 通过移动设备发表

一切都是完美的。有200英里范围内的最佳美食。很贵,但值这个价。房间很漂亮,客房服务很棒。威士忌和红酒味道都很独特。工作人员能接受你的所有需求。

感谢 cathy c
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Ballantyne H,The Ballantyne, A Luxury Collection Hotel, Charlotte 的 General Manager,回复了这篇点评回复时间:2017年11月27日
Google 翻译

Dear Cathy,

Thank you for being such a loyal guest of ours and for joining us over the holiday. Providing our guests' with not only attentive, but anticipatory service is one of our goals and we appreciate your compliments. We are looking forward to when we can welcome you back to The Ballantyne.

Sincerely,

Peter Grills
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年11月15日的点评 通过移动设备发表

酒店很不错,服务没有达到Ritz的水准。我将房间升级到了一个带阳台的房间(304),在阳台上,可以看见楼下的大树,停车场,以及嘈杂的街道。这里适合会面,有着高雅的家具,不错的室外空间。宴会的资助餐份量很足。

1  感谢 Betsi B
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Ballantyne H,The Ballantyne, A Luxury Collection Hotel, Charlotte 的 General Manager,回复了这篇点评回复时间:2017年11月17日
Google 翻译

Dear Betsi B,

Thank you for taking a moment to share your review. We are very pleased to hear that our luxurious, charming design was to your liking and that the cuisine you were served during meetings exceeded your expectations. If we have the pleasure of serving you again, we are confident we can find the perfect room for your needs. As for the service you encountered, we are troubled to hear if it was lacking in any area. We would be happy to hear any specifics in regard to how we can improve. Thank you again for your feedback and we hope to welcome you back someday.

Sincerely,

Peter Grills
General Manager

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2017年11月8日的点评

10月27日的周末,我和妻子在夏洛特的Ballantyne酒店庆祝了我们的16周年纪念日。酒店很不错,很高档,很好,员工提供服务是非常出色的。这些房屋装饰得很漂亮,上面装饰着皇冠造型和大理石瓷砖。我们被弄得好像在家里一样。房间里很安静,床给我们提供了一个非常放松的夜晚。我一定会向去夏洛特参加任何特别的场合的人推荐这家酒店…真的是我的新的最爱之一! !

感谢 MINSTRELMUSIC
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Ballantyne H,The Ballantyne, A Luxury Collection Hotel, Charlotte 的 General Manager,回复了这篇点评回复时间:2017年11月9日
Google 翻译

Dear MINSTRELMUSIC,

Thank you for sharing your review and for choosing The Ballantyne for your anniversary celebration. It was our pleasure to ensure every detail was taken care of so you could concentrate on enjoying time together. We hope we can celebrate even more special occasions with you in the years to come. Thank you.

Sincerely,

Peter Grills
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年5月16日的点评 通过移动设备发表

最近与朋友在巴兰坦,这是一次完美的住宿…舒适的床,漂亮的房间,带阳台和黄金视角,登机方便,完美的房间拂去。自备停车位很充足,还可代客。室内游泳池适合凉爽的天气/夜晚。我们会回来。

感谢 Kelly M
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Ballantyne H,The Ballantyne, A Luxury Collection Hotel, Charlotte 的 General Manager,回复了这篇点评回复时间:2017年5月17日
Google 翻译

Dear Kelly M,

We appreciate the time you have taken to share your thoughts. We could not be more pleased to read that everything was to your liking. Hopefully, you and your friends had ample time to reconnect and relax in our luxurious retreat. It would be our pleasure to accommodate you again in the future.

Sincerely,

Peter Grills
General Manager

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2017年4月27日的点评 通过移动设备发表

过去我一直是Ballantyne酒店的粉丝,但是我必须说复活节这天用的早午餐和过去的经历一点都不一样!我们在感恩节那天用的早午餐,堪称完美!而复活节的食物,则只有干火腿,在很多方面都和过去比不了,马可尼和奶酪很干,味道也很淡!甜品仅仅只是看起来很棒,但没有任何味道,我们7个人各自点了些不同的东西!总体来说,一个人花了85美元,只有2颗星的水平,我反正是不会回来吃晚餐的!不知道是因为特价还是换了老板,但真的很失望!

感谢 Rhonda Y
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Ballantyne H,The Ballantyne, A Luxury Collection Hotel, Charlotte 的 General Manager,回复了这篇点评回复时间:2017年4月28日
Google 翻译

Dear Rhonda,

While we are delighted that you have been a loyal visitor of ours, we are concerned to hear that your Easter Brunch experience failed to meet the expectations set by other celebrations in the past. We can assure you that our culinary team plans and executes our holiday meals with thoughtfulness and precision; however, they will be very appreciative to hear this feedback. During these events, our aim is to create an inviting atmosphere with exquisite food and impeccable service. We urge you to reconsider joining us again in the future, as we are confident we can provide you with a flawless experience.

Sincerely,

Peter Grills
General Manager

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