Thank you for taking the time to review our hotel on Trip Advisor. We are glad to read that your room has met your expectations and that you had a comfortable stay. On the other hand, it disappointed us to know that your friends did not enjoy their experience in one of our pavilions and we are sorry to read that the only solution they found was to leave. We invite them to write us more details about their stay at email@example.com in order to understand the circumstances surrounding their experience. On a more positive note, it please us to read that you appreciated the magnificent view on the St. Lawrence River. We truly hope to receive some news from your friends. Best regards, Mélissa B.
Thank you for taking the time to share with us your comments concerning your last stay with us. It pleases us to read that you fully enjoyed your stay with us. We are glad to see that your room, as well as its cleanliness, has fully met your expectations and that you had a comfortable stay! Moreover, to offer a professional and courteous customer service is a priority to all our team and we are thrilled to read that you received a service up to our standards. On the other hand, we take good note of your comments concerning the furniture and the restaurant, a follow-up will be made about these aspects! Once again, thank you for your time, we are looking forward to welcome you again soon! Mélissa B.