Thank you for taking the time to provide us with feedback, we have taken your comments seriously and I am very sorry to hear you did not enjoy your stay. Our friendly reception staff are trained to rectify any problem that may arise, and our team would have been more than happy to find you a room you would have enjoyed. We are glad you enjoyed the lounge and public areas in our beautiful 1935 art deco hotel building. We hope for the opportunity to welcome you back and exceed your expectations.
Dear Mardit11 2014,
We are very sorry to hear you were unhappy with the room you were in as we would have loved the opportunity to show you one of the alternative rooms we have onsite. With more than 7 or 8 very different room types, we are sure to please many tastes. Our friendly reception staff are trained to rectify any problem that may arise, and our team would have been more than happy to find you a room you would have enjoyed. We hope for a chance to welcome you back and exceed your expectations.
Dear Lynne S,
Thank you for your lovely feedback, the Mineral Spa have a ‘Girl’s Day Out’ package. This is the perfect option for a hen’s weekend, birthday or just a great excuse for some extra pampering! We hope to welcome you back again very soon.
Dear Dwayne C,
Thank you for taking the time to provide us with such wonderful feedback! Our Deluxe Spa rooms are perfect for a stay during winter, with a large 2 person spa in the bedroom it is the ideal way to relax in the cooler months. We hope to welcome you back again soon!