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附近酒店
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1 - 6 条点评,共 2,359 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年11月19日的点评

我选择这家酒店,因为没有代客泊车。酒店员工很出色,酒店里就有个星巴克,很方便。然而我的房间和床很脏,炉子的声音很响。风扇只有高档和低档,没有自动的选项。

与 DoubleTree by Hilton 合作收集的点评
感谢 abbys248
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Kristina W,Doubletree Cleveland Downtown / Lakeside 的 Guest Relations Manager,回复了这篇点评2017年11月21日已回复
Google 翻译

Hello,

Thank you for taking the time to share your recent stay at the Doubletree by Hilton Cleveland Downtown - Lakeside. Our entire team is focused on exceeding your expectations when you stay with us and we appreciate you taking the time out of your day to let us know how we’re doing. It is comments and suggestions like yours that allow us to continue to do the things that our guests love and improve on those areas that were less than wonderful. If you have any further comments and/or suggestions that may help our team achieve our hospitality goal or if I can be of further assistance in any way, please feel free to reach out any time.

Angeline Streeter
Assistant Guest Services Manager
astreeter@dtcleveland.com



Thank you again for choosing our hotel and we hope that we can serve you again if you return to the Cleveland area. Have a great day!

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2017年11月8日的点评 通过移动设备发表

酒店位于很棒的地理位置,在湖附近,周围有女海盗,钢人体育馆和摇滚名人堂。乐于助人的服务员,很好的房间,有爱的游泳池—肯定要推荐这种住宿环境。很好的酒吧和餐厅,走路就可以到。

感谢 NeilfromWallsend
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Kristina W,Doubletree Cleveland Downtown / Lakeside 的 Front Office Manager,回复了这篇点评2017年11月11日已回复
Google 翻译

We really appreciate your kind words and your recommendation. We work hard to provide the best service and accommodations possible and we are very pleased to hear that we exceeded your expectations. Thanks again and hope to see you soon.

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2017年10月31日的点评

我们由艾什莉和她的同事,在抵达日接待,他们都很棒。他们有求必应,还向我们提供了关于俄亥俄州克利夫兰市,市中心和周边区域遍布的娱乐场所建议。

与 DoubleTree by Hilton 合作收集的点评
感谢 mr_eddie305614
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Kristina W,Doubletree Cleveland Downtown / Lakeside 的 Front Office Manager,回复了这篇点评2017年11月11日已回复
Google 翻译

Thank you for your feedback. We are very pleased to hear that Ashley and our other staff member played a role in making your stay enjoyable and we will be sure to extend KUDOS to them! We hope to see you again soon.

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2017年9月23日的点评

这是我们参观摇滚名人堂的两个晚上。他们为市区的任何地方提供班车服务。我们真的很喜欢我们的早餐在他们的餐厅。他们吃了一顿美味的自助餐,我们的厨师杰姆斯按照我们的喜好做了所有的菜。他不仅是一个伟大的厨师,也是一个友好的人。我们的女侍者,艾罕阿卡玛玛,是非常优秀,非常健谈的人。都使我们整个早晨保持愉快。由于我之前的工作是个前台经理,我一定要重点表扬总经理(我没有得到他的名字)。每天早晨他都是一个服务型领导。检查客人收到的服务,然后仔细清理桌子,帮助等候的人员。

感谢 Donald N
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Kristina W,Doubletree Cleveland Downtown / Lakeside 的 Guest Relations Manager,回复了这篇点评2017年9月24日已回复
Google 翻译

Hello,
I wanted to reach out and thank you for staying with us. We understand that you have choices when traveling and we greatly appreciate you staying with us. We are happy to hear that the shuttle, breakfast, the staff, and Kudos to our general manager was up to your standards. Thank you again for your feed back in look forward to welcoming you back in the future.

Have a great weekend!

Sincerely,
Angeline Streeter
Assistant Guest Services Manager

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2017年8月31日的点评

非常漂亮的湖景!酒店就在湖边,很容易走到摇滚名人堂,还有五大湖科学中心和进步球场,周围还有一些不错的餐馆。酒店为一个相当广阔的地区提供免费的穿梭巴士。房间很好,早餐也很好。工作人员彬彬有礼,细心周到。

感谢 Rsnic
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年7月29日的点评

希尔顿钻石会员——住在行政楼层。总的来说住得不错。我们发现有一些蜘蛛好几次爬上窗户和镜子上。房间需要重新整理,但床上用品很不错。接近行政酒廊这一点很不错,而且7月27日在那里工作的女士们很好。离市区的很多景点很近而且很容易去到。

感谢 thomaslh554
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Kristina W,Doubletree Cleveland Downtown / Lakeside 的 Front Office Manager,回复了这篇点评2017年7月30日已回复
Google 翻译

Thank you for your feedback. Please accept my apology for your unpleasant experience in your room. We strive to ensure our guests have the best experience possible and it is disappointing to hear that we fell short of your expectations. I assure you that we are taking the appropriate measures to ensure this is not an issue moving forward. It is great news to hear that your overall experience was great and that the service provided by our executive lounge attendant were to your liking. We do hope that you give us another opportunity to make it right in the future. Thanks again for your feedback.

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