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附近酒店
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1 - 6 条点评,共 183 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2周前点评

是酒店员工成就了这次住宿,他们非常友好且乐于助人。房间舒适,可以看到剧场广场。奇怪的是房间里没有一个小冰箱。楼下的餐厅也很不错……还有欢乐时光(酒水等减价供应时段)

感谢 skaszab2016
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
HospitalityMgr,Crowne Plaza Cleveland at Playhouse Square 的 Guest Services,回复了这篇点评回复时间:1周前
Google 翻译

Dear skaszab2016


Thank you for staying at the Crowne Plaza Cleveland at Playhouse Square and for taking the time to write a review of your stay with us. We are pleased to see our staff made your stay during your visit with us. It is great to see you were able to take advantage of happy hour in our restaurant and that you enjoyed your experience as well. We hope to see you again soon!

Sincerely,
B.Kubik

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4周前点评

这家酒店超出了我的预期!他们提供各种有可能的服务!代客泊车,早餐,午餐,晚餐,热水浴缸,室内游泳池,酒吧和当地司机,这里都有! 来自前台的Donna快速有效地解决了我遇到的问题!

感谢 Arik H
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HospitalityMgr,Crowne Plaza Cleveland at Playhouse Square 的 Guest Services,回复了这篇点评回复时间:4周前
Google 翻译

Dear Arik H,


Thank you so much for staying at the Crowne Plaza Cleveland at Playhouse Square and for taking the time to let us know how it was. It is great to see you enjoyed all aspects of your stay and that Donna took great care of you! We look forward to seeing you again!


Sincerely,
B.Kubik

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2019年5月21日的点评

我们在这里住了一个周末,我们很晚才入住。给我们登记入住的那位男士(Chris或Christian)很棒,回答了我们所有的问题,而且非常专业,但是另一个工作的女孩(我记得叫Jasmine)非常粗鲁无礼,对我们非常不尊重——很阴险很傲慢。非常扫兴。下次我们就去9号酒店了。

感谢 TylerBrawn
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HospitalityMgr,Crowne Plaza Cleveland at Playhouse Square 的 Guest Services,回复了这篇点评2019年5月22日已回复
Google 翻译

Dear TylerBrawn,

We sincerely appreciate you taking the time to share this review. I would like apologize that the experience you had with a member of our staff did not meet the high standards we have set for ourselves at the Crowne Plaza Cleveland at Playhouse Square. I have passed your comments on to our upper management staff to ensure this does not continue to happen. This is not the way we want our guests feeling when they leave our hotel. We do hope you will change your mind and give us another chance to serve you the next time your travels bring you back to Cleveland to show you this is not the norm here. Thank you again for all of your feedback.

Sincerely,
B.Kubik

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2019年5月7日的点评 通过移动设备发表

圣诞节前在那住过,我们有一个非常不错的套房,有2台电视,沙发,冰箱和微波炉。我们5月6日再次入住时,给了我们一个没有冰箱,微波炉的房间。我们以相同的方式通过酒店订了房间。我不太理解这当中的区别是什么。最好自己带一个小冰柜。

感谢 Emalee T
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HospitalityMgr,Crowne Plaza Cleveland at Playhouse Square 的 Guest Services,回复了这篇点评2019年5月22日已回复
Google 翻译

Dear Emalee T,


Thank you for choosing the Crowne Plaza Cleveland at Playhouse Square for you trip to Cleveland once again. I have researched your reservations and saw that around Christmas time you were given a complimentary upgrade to a suite at the original price you booked. When you came back to visit in May we were out of suites to upgrade to so you were checked in to the room type you booked through the hotel. We appreciate your loyalty to the hotel and hope to continue to be your hotel of choice when visiting Cleveland.

Sincerely,
B.Kubik

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2019年4月4日的点评 通过移动设备发表

在The Holiday inn Express体验过了一段糟糕的经历,但皇冠假日酒店弥补了这一点。 不幸的是,我没有没能得知经理或前台的名字,但他们是如此亲切和专业。 我的家人很享受工作人员的服务,酒店很干净。 我希望我能在第一时间预订我的住宿。 我一定会回到这里。 隔壁还有一家餐厅,他们的食物很棒。

感谢 Angela W
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HospitalityMgr,Crowne Plaza Cleveland at Playhouse Square 的 Guest Services,回复了这篇点评2019年4月5日已回复
Google 翻译

Dear Angela W,

Thank you for taking the time to share your feedback regarding your most recent stay at the Crowne Plaza Cleveland at Playhouse Square. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. I am so glad we were able to turn your bad experience of your trip to Cleveland into a memorable one. We look forward to welcoming you back in the future.


Sincerely,
B.Kubik

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2019年3月9日的点评

员工非常友好和乐于助人。我们的房间能升级。位于我们想去参观的中心地点。床很舒适。附近的几家餐厅是入住这家酒店的主要原因,步行可到剧场广场。

感谢 Purple4444
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HospitalityMgr,Crowne Plaza Cleveland at Playhouse Square 的 Guest Services,回复了这篇点评2019年3月11日已回复
Google 翻译

Dear Purple4444,

Thank you for reviewing your stay at the Crowne Plaza Cleveland at Playhouse Square. We know how valuable your time is. We are pleased to see you enjoyed your stay with us and our location suited your needs. We look forward to welcoming you back soon!

Sincerely,
B.Kubik

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