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附近酒店
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1 - 6 条点评,共 1,184 条
此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年8月18日点评

第一印象是一个可爱的酒店,但是在我们从演唱会回来后被告知,24小时提供食物不是真的。由于大量的客人会从同一个演唱会回来,他们决定关停厨房。令人震惊的服务!特别是老特拉福德板球场的大型演唱会对他们来说已不算是一种意外了,他们应该能预计会有很多客人点餐!我期望中的酒店远远好过这家。我会进一步了解。

感谢 Sarah G
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
IHGService,快捷假日曼切斯特索尔福德码头酒店 的 Guest Relations Manager,回复了这篇点评回复时间:3周前
Google 翻译

Hi Sarah G,

Thank you for your stay and for taking the time to share your experience with us. I am sorry to read you dismay that some of our services did not meet your expectations. Please allow me to follow up on your concerns and have the opportunity to regain your faith in us. I have sent you a private message in an effort to obtain additional information.

We appreciate you as our guest and looking forward to your response.

Regards,

Christian C.
Case Manager
IHGService

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年7月27日点评

这家酒店很不错,酒店的房间很棒,酒店的服务也很不错。这家酒店很干净,酒店的自助餐也能够填饱肚子。如果你是曼联队的粉丝,你可以要求酒店给你安排一个能够看得见体育场的房间,没哪里比这里还好的了。

感谢 Aleks C
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
DGM_Salford,快捷假日曼切斯特索尔福德码头酒店 的 Front Office Manager,回复了这篇点评回复时间:2018年7月31日
Google 翻译

Dear Aleks C,
Thank you for your great review! I am so pleased that we made such a great impression and that you found the hotel to be clean and the breakfast buffet plentiful.
I am also delighted that you enjoyed the view of Old Trafford from your room! I hope we get the chance to welcome you back soon (maybe once the new season starts!)
Regards,
Jennifer
Guest Service Manager

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年7月14日点评

这家酒店真心棒极了,地理位置特别好,员工也超赞!由于在附近的医院有个手术,所以我要在这家酒店住11天。酒店的全体员工都忙前忙后的照顾我和我的家人,似乎什么都不会让他们感觉到麻烦,他们总是心情愉快地处理每天的杂务。客房干净舒适,每天都被打扫得很干净。菜单上虽然种类有限,但是饭菜都非常美味可口,免费早餐很丰盛,每个人都能找到自己想吃的东西。

感谢 Gillian G
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
DGM_Salford,快捷假日曼切斯特索尔福德码头酒店 的 Front Office Manager,回复了这篇点评回复时间:2018年7月16日
Google 翻译

Dear Gillian,
Thank you so much for your great review and I am pleased that you enjoyed your stay. It was a pleasure to welcome you and your family and I hope you are recovering well from your operation.
It is wonderful to see that you enjoyed all aspects of your stay so much and I hope that we are able to welcome you back if you are ever in the area again.
Regards,
Jennifer T
Guest Service Manager

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年7月1日点评 通过移动设备发表

虽然工作人员友好而高效,酒店房间的设施还可以,但让我们没想到的是,这次住宿是一场噩梦。我们的车在停车场过夜时受损。保卫经理和运营经理告诉我们,尽管他们有8台摄像机靠近我们的爱车并且在正常运行,但是在CCTV(监控画面)上什么都没有。虽然很明显停车需要您自担风险,但您仍然不希望第二天醒来发现另一位客人已经剐蹭您的爱车并且爱车已伤痕累累。早餐包括在房价内,这里的工作人员跑来跑去,桌子不干净,没有清理,这是一个很混乱的地方。本次住宿不是一个愉快的经历,我不会再来在这里下榻,避免自己不愉快。

感谢 adventure780
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
DGM_Salford,快捷假日曼切斯特索尔福德码头酒店 的 Front Office Manager,回复了这篇点评回复时间:2018年7月6日
Google 翻译

Dear adventure780,

Thank you for reviewing your recent stay with us although I am sorry to see that you had a bad experience.

It is good to see that the staff were friendly and efficient and that the facilities met your expectations.

It is unfortunate that somebody caused damage to your car and left without reporting it to the desk or one of the members of staff or leaving their details, While we do have CCTV cameras they were not at an angle to see what happened to cause the damage to your car although the duty manager did check all the footage available to try to help. This is not at all a regular occurrence and I am sorry that the actions of one of the other drivers in the car park soured your experience in this way.

It is also regrettable that your breakfast experience was not the relaxed start to the morning that we would have wished. The hotel can be busy at weekends and we do try to communicate busy periods to our guests so that they can be prepared. The staff all try their hardest during these periods although there can sometimes be short waits while tables are cleared and food restocked.

Again I apologise for the issues you highlighted and hope that you might consider giving us another chance in the future.

Kind regards,
Jennifer
Guest Service Manager

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年6月7日点评

我去拜访一位住在索尔福德附近的朋友,决定住在这家酒店。房间很好,那里的工作人员非常友好。唯一的缺点是床有点不舒服,空调也不舒服。但是前台经理解释了为什么会有问题,帮忙解决问题,这正是我想要的。酒吧里的食物可口,运河周围的环境非常好,尤其有野生动物。总的说来,如果我再去曼彻斯特,我会再去住的。

感谢 dphale88
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
DGM_Salford,快捷假日曼切斯特索尔福德码头酒店 的 Manager,回复了这篇点评回复时间:2018年6月9日
Google 翻译

Dear dphale88,
Thank you for staying with us and taking the time to leave a review.

I am delighted to see that you enjoyed your stay with us, and that you especially appreciated the local area, the friendly, professional manner of our staff and our in-house food.

I am sorry that you had issues with your air-conditioning and were disappointed with the bed you were allocated, however I am glad to see that you were satisfied with the solution provided.

It's great to see that you will be choosing us next time you visit Manchester, as we would love to welcome you back.

Many thanks,
Luke M
Guest Service Manager

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年5月23日点评 通过移动设备发表

我最近出差在这里住了9个晚上。 房间舒适,干净,但存储空间很少、(与这种类型的大多数酒店一样)。 住一两个晚上都可以,但是如果停留时间较长,不会有任何抽屉放衣服。令我头痛的是噪音。 我从来没有住过这么吵的一家酒店,关门声此起彼伏,难道就不能用闩锁来关门吗? 还有很多人在喊,但这可能是因为我很不幸地遇到了不会为别人着想的邻居。 24小时酒吧没多大作用。 因为它位于一个很好的位置,所以我可能再次来这,但下次我会问他们是否有更安静的房间

1  感谢 Sjtedit
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
DGM_Salford,快捷假日曼切斯特索尔福德码头酒店 的 Front Office Manager,回复了这篇点评回复时间:2018年6月7日
Google 翻译

Dear Sjtedit,

Thank you for reviewing your recent stay with us and I am pleased to see that you rated us highly on the whole. Housekeeping will be pleased to see that you found the rooms to be clean and comfortable.

I am sorry, however, that you experienced some issues with noisy neighbours. We do try to keep on top of issues such as these via regular floor walks and I am sorry to see that we fell short of expectations on this occasion. I will share this feedback with the rest of the team as suggestions as to how we can improve are always gratefully received.

I hope that you would return to us in the future and give us a chance to earn that 5th star rating.

Kind regards,
Jennifer T
Senior Guest Service Manager

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