和我的两个孩子住在一间单床的小套房里。接待人员非常热情地告诉我们，我们可以提前（上午11点）办理入住手续，这真是个惊喜。房间里没有我预先要求的儿童床，但是客房部的工作人员非常帮忙。他们移走了一张沙发，为“办公空间”搬来了两张真正舒适的露营床，实际上是两个独立的卧室。当你和孩子们一起旅行的时候，这真是太棒了！房间很好，标准不错。迷你吧空了？我的特大床很舒服。我们可以进入休息室-在我看来很差，提供的东西很少，但我想如果快速（免费）喝啤酒还是可以的。感觉像一个平庸的机场休息室。游泳池的面积有点恶心，但孩子们玩得很开心。再多带几张躺椅就行了。早餐很棒-不错的干净餐厅&质量不错的自助餐，种类繁多。我们在入住期间遇到的每一位员工都彬彬有礼、热情好客、乐于助人。这真的很重要。谢谢您。孩子们和我都很喜欢周围的环境-如果你还没有去过Boxpark那就去看看。午餐后，他们有一张儿童手工艺品桌招待他们&新温布利公园市场也是一个受欢迎的补充。LDO可以参观，有通常的连锁餐厅选择。
Dear Rs1984,
Thank you very much for taking the time to post this review on Trip Advisor, we appreciate your valuable comments which we will share with the team.
We are pleased that overall your stay was an enjoyable one, we look forward to having the pleasure of welcoming you all back in the near future.
Kind regards,
Meredith Bevan
General Manager
我工作期间住过很多酒店，这样的生活已经有十多年了。希尔顿温布利酒店是我有幸住过的最好的酒店之一，也是英国最好的酒店。工作人员都很棒，房间很棒，食物也很棒。我希望我所有的差旅住宿都能定在这里。
Dear Peter J,
Thank you for posting this review on Trip Advisor we appreciate your feedback. We are delighted to read that we are one of your best hotels and very much look forward to having the opportunity of welcoming you back soon.
Kind regards,
Meredith Bevan
General Manager
我们在温布利SSE体育场附近订了一个房间，当时我们正在那里看演出。不幸的是，我的妻子在旅馆附近的街道上摔倒了，她到达接待处时脸上擦伤，鼻子流着血。工作人员非常出色，立即给予她关心。在我们短暂的住宿期间，他们尽了最大的努力使她感觉好些。然而，房间很旧。浴室地板上有水，不知从哪儿漏出来的。酒吧的冰箱坏了，咖啡罐里只有无咖啡因咖啡。没有提供笔和记事本。特大号床的一侧有点摇晃。这本该是一间“高级房”，因为我们付了额外的钱。
Dear farmer58za,
Thank you very much for booking to stay with us, we hope your wife is ok after the fall she had, we are pleased that the team assisted straight away.
I am sorry to hear of the issues experienced in the room which we will certainly follow up on with the team.
We appreciate your feedback and do hope to hope to have the pleasure of welcoming you both back in the near future.
Kind regards,
Meredith Bevan
General Manager
住宿期间，放在房间内的物品不见了，第一次用电话向前台员工反映后没有回复，要两天后直接向前台员工反映才帮我处理。
Dear Inspire06227951287,
Thank you for your feedback, we are sorry to hear of the inconvenience caused. We hope that this matter was resolved by our Front Desk.
We look forward to welcoming you back in the near future.
Kind regards,
Meredith Bevan
General Manager
我们在办理入住和退房手续的时候非常顺利，没遇到任何问题；工作人员非常友好，乐于助人。温布利体育场旁边的位置非常好，价格也很高。但我怀疑有比赛或者赛事的时候这附近的酒店都是这样。毕竟从体育场步行回酒店只要5分钟，非常的便利。伦敦的房间比预期的要大，床也很舒服。
Dear JayneGlos,
Many thanks for taking the time to post this review, we appreciate your feedback and delighted to read that you had a great stay. We hope you enjoyed your evening at the Fleetwood Mac concert!
We hope to have the pleasure of welcoming you back in the near future.
Kind regards,
Meredith Bevan
General Manager
我们在此入住的双人间可能是我们住过的最干净的酒店房间了，房间气味很清新，空调操作方便，效果也给力，这一切都使得整个房间非常舒适，很适合睡觉。浴室很大，区域规划合理，有充足的优质洗漱用品供应。即使酒店里客满了，也不会听到任何地方的噪音。早餐很美味，咖啡很可口。工作人员彬彬有礼，体贴周到。虽然据我所知这里的房间不久就要翻新了，但这次住宿期间酒店还是有两个小缺点：床已经很旧了，翻身时弹簧会发出响声；房间里可以配备更多的电源插座，最好是至少有一个内置USB充电器。总的来说，在这里的住宿体验非常美好，以后会毫不犹豫的再次入住的。
Dear Jinnywren,
Many thanks for taking the time to post this review on Trip Advisor and for sharing your feedback with everyone.
Please be assured that we have noted your feedback and will share with the team for their review and follow up.
We look forward to having the opportunity of welcoming you back in the near future.
Kind regards,
Meredith Bevan
General Manager
