Thank you for your review , and apologise for your experience.
At Wollongbar Motel we are happy to assist in any way possible, including when a guest makes a booking through an online portal then books an extra room the next day on a different online portal. We can accommodate as necessary.
We do accept that people make mistakes, and often, such as when requesting information as to the location of access to the rooms for an after-hours arrival on the day, we do assist.
We also accept that people may then change their minds just prior to this arrival and cancel their bookings. We do stick to the cancellation policy in most cases, and assist even when mistakes are made by guests and book an extra room and then cancel both rooms late due to unforeseen circumstances.
If there are circumstances in which a mistake is made by our team we do rectify, apologise and assist.
Thank you again.
Thank you for your review Tydenise,
We pride ourselves on ensuring that customer service is paramount as our staff did show and will strive to provide a service to assist.
Your feedback on the rooms appearance and odour is something that concerns us and we are going to address these immediately as this is not something that is acceptable. We endeavour to make any guests stay something to enjoy and can only apologise for this.
Thank you for staying at Wollongbar Motel and hope that on your travels you return through and stay with us again.
Appreciate your review, pleased to see you enjoyed our rooms and facilities. Our pool/ BBQ areas are very popular since being renovated. All our staff are old locals and I'll pass on your thoughts.
Hi Jo Jo
Thanks for your kind review, great to see you enjoyed our facilities, especially our private beach access.
Apologise for the WiFi, we have upgraded our system but regretfully Byron's reception on a whole is not the best with high and low periods.
Hope to see you again when your next in the Bay.