Dear dave911nj,
Thank you for taking the time to express your thoughts and concerns. We are pleased you liked the modern design of your room. However, we are sorry for the unusual smell you have noticed and the response you had from our staff fell short of your expectations. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service and facilities we provide. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.
Sincerely,
Anthony M
Case Manager
IHGService