Thank you for your comments. We are happy to hear that you enjoyed your stay with us, and that you loved our complimentary hot breakfast. Thank you for staying with us, we hope to see you again soon!

Thank you for your kind words! We are happy to hear that your reunion group had such a great experience here with us. We just completed an extensive renovation, and everything is brand new! We look forward to having you and your classmates as our guests again in the future!

We do apologize for your experience. Apparently when you asked to change your room from the room that had been assigned to you, there was a computer glitch that did not allow that room change to go through in our system. In other words, our system reflected that you were still in your first room, 104. The room to which you had been moved was still showing as vacant. When our housekeeper found someone in a room that we showed to be vacant, she asked "security" to go up to ascertain who was in room. Our General Manager did indeed want to speak with you to apologize, but was on a conference call at the time. She shortened her call and went up to the front desk, but found that you did not want to wait for her and had already left. Your reservation was made through a 3rd party booking company, so we did not have a receipt to give you. The receipt comes to you from the company with whom you booked, as we do not even know the rate that they charged you. That is true at all hotels as regarding receipts for reservations made through Expedia, Priceline, Booking.com, etc. Again, we do sincerely apologize for the confusion, and hope that you will stay with us again, so that we may show you that this was indeed an isolated incidence.