Our gratitude for taking time to make it a good day indeed!
We are flattered that we are on the right track!
Thank you for your kind words! We're always happy to hear from our guests, and even more pleased when your stay is as great as it should be. We hope you'll be back soon!
I am so sorry you were treated unkindly by any member of our staff. That is absolutely unacceptable, inexcusable and deplorable! We always want our guests to feel welcome, and work diligently to ensure everyone has an enjoyable experience at our hotel.
I am pleased to hear the rest of your stay was more amenable and up to par with our standards; however, that still does not begin to make up for how you were treated. Given the circumstances, I truly appreciate your very generous four-star rating.
Please contact me or General Manager Stacie directly so we can discuss an acceptable way to make things right with you. Again, my sincerest apologies. I hope the rest of your tour was amazing.
I apologize that your stay was less than perfect. We work very hard to ensure our guests have an enjoyable experience. Unfortunately, it sounds like we dropped the ball during your stay. I do hope that you let our staff know about the desk chair so we had an opportunity to replace it. I have also reminded our management team that having a guest tell us our service and food is just "okay" is almost as bad as saying it's terrible. Our goal is to "Wow" our guests each and every time they visit, so I hope your experience serves as a reminder that we need to do better.
Thank you for taking the time to share your experience with others. We rely on guest feedback to keep us on our toes, and to remind us when we become a bit lackadaisical. Your input also serves as an impartial guide for others looking for a great place to stay while traveling through the Black Hills. Thanks again!