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1 - 6 条点评,共 894 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2015年6月22日的点评

刚从格恩西岛度过了一个很愉快的周末回来。住在费尔曼谷酒店,酒店很漂亮,花园和海湾的风景非常迷人。工作人员非常热情好客,非常友好,非常专业,好像没什么事情能难倒他们。食物很好,牛排馆里很有格调。整个酒店都非常干净,这很少见。床上用品质量很好,洗浴产品很可爱。这家酒店一定要来住,非常棒,又能欣赏周围美丽的风景。我们明年还要来。

1  感谢 Kimwak
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Timothy C,费尔曼谷酒店 的 Guest Relations Manager,回复了这篇点评2015年7月1日已回复
Google 翻译

Dear Kimwak,

Thank you for taking the time to leave us such a kind review following your recent stay with us. I was delighted to share your comments with the team who were all most pleased to hear how they had helped to contribute towards you having such an enjoyable stay with us. Providing our guests with a high standard of service is vitally important to all of us so thank you for the kind feedback.

It was very rewarding to hear how much you had enjoyed your dining experiences at The Rock Garden Steakhouse which offers a relaxed atmosphere with a selection of steaks from around the world.

Our housekeepers were most pleased when I shared your kind words with them about the level of cleanliness and the high standard at which you found your rooms so again, thank you for your kind words.

We would be delighted to welcome you back to the hotel for a future stay. Should you wish to return, please contact directly gavin@fermainvalley.com or our reservations team for the most competitive and ATOL protected rates at book@fermainvalley.com.

Kind regards

Gavin Lea
Guest Relations Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2015年6月17日的点评

刚结束了为期两周的海峡群岛之旅,第一周我们住在了这家酒店,非常舒适,还能看到很棒的景色。总的来说,服务一流,感谢Gavin在各方面提供的帮助,包括免费接送,即使是接送我们去别的餐厅。假山园(The Rock Gardens )牛排餐厅里气氛热烈,这得益于Simon的专业和调鸡尾酒那哥们的风趣。主餐厅还可以,但缺少了一点氛围,可能是由于环境比较安静和员工经验不足的缘故。我们十分推荐这家酒店,它位置很棒,住着舒适,很享受这次度假,我们会再来的。我们第二周住在了Braye Beach Alderney ,可以看看我们对它的评论。

感谢 Elaine S
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Timothy C,费尔曼谷酒店 的 Guest Relations Manager,回复了这篇点评2015年6月21日已回复
Google 翻译

Dear Elaine S,

I would like to thank you for taking the time to leave such kind feedback following your recent stay with us at Fermain Valley Hotel.

I was delighted to hear how you had found the comfort and facilities to be of such a high standard and was delighted to share with the team your kind comments. It was also very rewarding to hear that you had been able to make good use of our complimentary driver service which we offer to all of our guests between the hotel and St Peter Port and also for airport transfers.

I was also delighted that you had enjoyed your evening in The Rock Garden Steak House and Grill where we serve a fantastic selection of steak cuts from around the world combined with a fantastic cocktail bar where Sam and Ben mix some of the best cocktails in Guernsey.

I am sorry that some of the service aspects were not as you would have hoped for at The Ocean Restaurant. Providing our guests with the highest possible standard of service is vital to us so we will look into this and take steps to ensure that we correct any issues. We do take all comments seriously, so again I would like to thank you for your feedback.

I was thrilled to hear that you would recommend us to others and I very much hope that we will be able to welcome you back for another stay. Should you wish to return, please do not hesitate to contact me directly gavin@fermainvalley.com or our reservations team for the most competitive rates at book@fermainvalley.com.

Kind regards

Gavin Lea
Guest Relations Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2015年5月26日的点评

我和我的妻子在Golden房住了五晚,房间可以俯瞰平台和河谷。酒店很棒,比我们预计的好多了,我们从心底里推荐这里。如果让我挑挑刺的话,那大概是这里餐厅的服务员,这里没有当班的楼层经理,所以有点让人感觉没有方向。有一个晚上我们在Ocean餐厅吃饭,就是那些老事情,桌子很少,上菜速度很慢。当时当班的Romain是个非常棒的人,是这里的一块财富啊。总体而言是一个非常不错的酒店,有美味的食物,而且地理位置堪称完美。Gavin和前台员工非常乐于助人,对他们来说,什么都不是问题。

感谢 Mike B
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Timothy C,费尔曼谷酒店 的 Guest Relations Manager,回复了这篇点评2015年6月15日已回复
Google 翻译

Dear Mike B,

I would like to thank you for taking the time to leave such a kind review following your recent stay with us at Fermain Valley Hotel. I was pleased that you had been able to experience one of our Gold rooms which all offer fantastic sea views.

I am sorry that you had some minor issues whilst dining with us. I have discussed your comments with our restaurant manager and we will take steps to ensure that there are no further issues with this and I would like to thank you for your feedback.

Romain was delighted to hear that he had helped to contribute to you having such an enjoyable stay with us and asked me to pass on his personal thank you for your kind words. Providing all of our guests with the highest possible standards is vitally important to us all here so once again thank you for your lovely comments.

Once again, thank you for taking the time to leave such a kind review and I hope that I will be able to welcome you back to the hotel for a stay in the future. Should you wish to return, please contact me directly gavin@fermainvalley.com or our reservations team for the most competitive and ATOL protected rates at book@fermainvalley.com.

Kind regards

Gavin Lea
Guest Relations Manager

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2015年5月19日的点评 通过移动设备发表

我和女友刚在这里住了一晚,非常完美,从预订到鸡尾酒都完美!感谢岩石花园的山姆和本。 non rosette餐厅肉真是太好吃了。卧室的装饰绝对堪称完美,即便是不带阳台的低价房也有如画的美景,住在这个房间的人一定会喜欢这儿的,我也肯定还会回来。

感谢 Scotth1990
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Timothy C,费尔曼谷酒店 的 Guest Relations Manager,回复了这篇点评2015年6月10日已回复
Google 翻译

Dear Scotth1990,

I would l like to thank you for taking the time to leave some great feedback following your recent overnight stay with us at the Fermain Valley Hotel.

It was very rewarding to share your kind words about The Rock Garden and how much you had enjoyed some of the wonderful cocktails on offer and also how much you had enjoyed your dining experience.

I was delighted to hear that you had been able to enjoy on of beautifully appointed rooms and had found your stay with us so enjoyable that you will be returning for another visit.

When you decide to return, please do not hesitate to contact either myself directly gavin@fermainvalley.com or our reservations team for the most competitive and ATOL protected rates at book@fermainvalley.com.

Kind regards

Gavin Lea
Guest Relations Manager

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2015年5月12日的点评 通过移动设备发表

我因为要出差,所以在这里住了一晚。真希望我可以在这里多住几晚!这里的房间很漂亮,从阳台能看到很漂亮的景色。房间应有尽有,让你觉得宾至如归。餐厅里面的餐点很棒,早餐也很棒。总的来说,是一次非常舒服的住宿。

感谢 BazLeSeelleur
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Timothy C,费尔曼谷酒店 的 Guest Relations Manager,回复了这篇点评2015年5月25日已回复
Google 翻译

Dear BazLeSeelleur,

Thank you for taking the time to leave us such a kind review following your recent stay at the Fermain Valley Hotel. I was delighted to hear how much you had enjoyed your stay with us for your recent business trip to Guernsey.

I was delighted to hear how much you had enjoyed one of our beautifully appointed rooms with complimentary sherry, handmade Guernsey fudge, fresh apples and selection of teas and fresh coffee, which I hope all helped to enhance your experience of staying with us.

It was great to hear how much you had enjoyed your dining experiences with us both at breakfast and dinner. We pride ourselves on offering some fantastic fresh local produce so I am very pleased to hear how much you enjoyed it.

We would be delighted to welcome you back whether it would be for another business trip or for a leisure stay.

Should you wish to return, please contact directly gavin@fermainvalley.com or our reservations team for the most competitive and ATOL protected rates at book@fermainvalley.com.

Kind regards

Gavin Lea
Guest Relations Manager

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2015年5月4日的点评

我们只在这家漂亮酒店住了两晚。这里有所有你想要的东西,包括游泳池、我们彻底享受或的桑拿、有友好员工的繁忙的鸡尾酒酒吧,感谢Ben以及他的兄弟。如果你想吃一顿自由的晚餐,这里还有一家不错的餐厅。住在这里的时候刚好都是我们的生日,我们都觉得很受欢迎。玩得非常开心。

感谢 david j
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Timothy C,费尔曼谷酒店 的 Guest Relations Manager,回复了这篇点评2015年5月22日已回复
Google 翻译

Dear david j,

I would like to thank you for taking the time to leave such a kind review following your recent stay with us at Fermain Valley Hotel.

I was pleased that you had been able to enjoy our Ocean Restaurant which offers some of the most delicious seafood dishes on Guernsey using fresh local produce. I was delighted to share your comments wit Ben and Sam who were both thrilled that you had enjoyed your evening with them in The Rock Garden Steakhouse and cocktail bar.

We would be delighted to welcome you back to the hotel for a future stay. Should you wish to return, please contact directly gavin@fermainvalley.com or our reservations team for the most competitive and ATOL protected rates at book@fermainvalley.com.

Kind regards

Gavin Lea
Guest Relations Manager

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