Thank you for your feedback and for staying with us. Despite the mistakes in booking this hotel with the 3rd party website, we appreciate you staying with us. To avoid the same mistakes in the future, I would suggest you booking directly on our official website at www.ihg.com or with our reservations specialists. Your feedback is very important to us as this is our best resource of monitoring and achieving guest satisfaction.
Again, thank you for the feedback and I hope you will continue to choose IHG for your future travel needs.
Dear Jason-Racheal D,
Thank you for taking the time to review our hotel. It is regrettable that you found the hotel only at average best and no free breakfast at our full service hotel. Kindly accept our sincere apologies for falling short of your expectations. As a valued guest, please be assured that all comments will be acted upon and used to continually improve guest satisfaction.
We look forward to welcoming you back on your next future visit and see the improvements made.