机场酒店不错。典型的假日品牌。满足了提前国际航班前提供舒适住宿的要求。入住登记很快，工作人员也很友好。房间很大，也许是意外的升级，我睡得很好。淋浴很好，冰箱里有冷饮等。免费无线网络，免费水。晚餐很好，如果你想去别的地方吃饭，酒店离Mascot很近。Mascot火车站也在附近。从伍尔沃斯拿了些饮料放在冰箱里。早餐还可以。因为类似于自助餐，定价过高。由于“品种和选择”的原因，费用很高，而事实上你不太可能对这样的价格有胃口。感觉有义务吃得比需要的多。有一小部欧式餐点，虽然不知道员工将如何区分。虽然你作为IHG会员可以享受10%的折扣，但它绝对不值30美元！付11美元就可以乘坐普通的机场班车（也许这个费用应该包含在房价中）。公共汽车准点，尽管司机有点暴躁，有点不专业，他对一个没买票的客人大喊大叫，嘴里还骂骂咧咧！这并不代表假日酒店品牌。结帐有点慢，因为同时有很多客人在退房！所以也许可以更快速退房。除了消防梯，找不到别的楼梯吗？当然会再住一次，也许在别的地方吃早餐。
Dear Lumpy73,
Thank you for your recent stay and for taking the time to provide your feedback. Delighted to read that you will stay again and we look forward to welcoming you back.
Thank you for your comments regarding the quick check in and large room. Our rooms are incredibly spacious and it is certainly something that we are proud of, so thank you for highlighting this. Thank you also for your comments regarding breakfast, which we believe is just as important as a good nights sleep. We are constantly changing the offering to provide variety and choice, including barista coffee, so I would certainly encourage you to try it again next time.
We really do appreciate all the feedback and hope to welcome you back again soon.
Best Regards,
Ben Burns
General Manager
我们住在1119房间，因为我的脚骨折了，所以被安排到了残疾人房间。从玻璃推拉门打开的那一刻起，我们就面临着一个肮脏的“迎宾垫”，当我坐着的时候，我丈夫去登记入住了，周围都是一样的地毯。墙壁很脏，当我们打开房间门的时候，我们感到难以置信，窗帘脱落，一张超软的小床。我不得不钦佩网站上房间和设备的照片，但您需要了解酒店真实情况是怎样的，真的非常不值，我们不会再住在任何假日酒店里了。
Dear Dissapointed106,
Thank you for your recent stay and for providing your feedback. The team and I were extremely disappointed to learn that we did not meet your expectations and please know that we have reviewed your feedback in depth. The cleanliness and condition of our property is a key focus area for us, and it will continue to be particularly on the back of this feedback.
I would sincerely appreciate the opportunity to connect with you personally to apologise and can be contacted at ben.burns@ihg.com. I would also welcome the opportunity to explain to you what measures we have taken to learn and improve based on your feedback.
Best Regards,
Ben Burns
General Manager
在航班之间住在假日酒店还是不错的。我们住的那天，Boggles酒吧非常拥挤，但是厨房的工作人员努力掌控一切，食物也很不错。房间还行，我们只需要一个干净的房间，一张床和热水淋浴……价格不错。到国际航站楼搭个短程的优步就行了。
Dear Rich M
Thank you for your recent stay at Holiday Inn Sydney Airport and for your kind comments regarding the cleanliness of the room and value for money. We note your comments regarding Biggles Bar which is a popular venue for many of our guests due to the value for money and diverse menu. We will however review the seating capacity to ensure that even during peak periods, we have plenty of space.
Best Regards,
Ben Burns
General Manager
我们一家四口入住并且要停15天的车，这里不仅价格超值优惠，而且让我们印象非常深刻。登记入住很轻松，员工很热心，超有秩序，房间很大很舒适，设施也很好，还有超棒的客房服务。我们的套餐包含了15天的停车费，早餐和机场接送服务，离开和返回费用，总共加起来比在机场停车还少。我绝对会给朋友们推荐这家，下次出国度假我们会再来的。
Dear webbymj,
Thank you for your recent stay and delighted to read that we exceeded your expectations. Our park, stay and go package is certainly popular due to the ease of booking and the value it provides. Thank you for highlighting this.
We look forward to welcoming you back again soon!
Best Regards,
Ben Burns
General Manager
我在两次航班之间度过了愉快的一天。这正是我所需要的——舒适的好房间。入住等都没问题。淋浴是在浴缸里，而不是像我所说的独立的，但其他方面都很好。我本来打算给4颗星的，但是接待人员允许我的客人在外面停车一个小时，因此获得了五星——谢谢。我想指出的是，如果我是在度假而不是转机，我更喜欢市中心的位置。早餐很棒。我喜欢他们有更便宜的欧式早餐可以选择。我特别喜欢蔬菜榨汁:)
Dear Stanley K
Thank you for your recent stay at Holiday Inn Sydney Airport. I was delighted to read that you had such great interactions with our staff and that you enjoyed our breakfast. I do note your comments regarding Sydney CBD and whilst we are an Airport Hotel, I am pleased to say that we are also only 4 stops from Sydney CBD on the train.
Looking forward to welcoming you back again.
Regards,
Ben Burns
General Manager
我们从中国飞来后，在这里只待了一晚，酒店的服务周到、快捷、高效，我们被升级到10楼的一间国王套房。房间很大，有浴室、咖啡壶等等，还有免费wifi。我们住在1011号房。房间非常安静，有着黑色的窗帘，我们睡得非常好。我们到楼下的餐厅和酒吧吃晚餐，吃了披萨(17美元)和炸鱼薯条(15美元周六晚特价)。我们从国际航站楼的12号巴士站搭乘了酒店巴士(7美元)。
