Dear George H,
Thank you for taking the time to provide feedback on your stay and for being our guest. I am truly happy to read that you found our hotel good for your business needs and appreciate the wonderful remarks about our clean rooms and efficient service. Although, it is unfortunate the hotel location prevented you from fully enjoying your time at the hotel and I apologize if some aspects of our hotel facilities are sub par. I appreciate your feedback as this will be forwarded to the necessary department for review and possible upgrades. Thank you again for your comments, we look forward to serving you in the future.
Sincerely,
Zel N.
Case Manager
IHGService