Thank you, Mr. Kazmi, for sharing your feedback regarding your recent stay. I apologize for the experience you had with our service levels and other missed opportunities. We firmly believe that all of our guests should feel like they are at home while here at the Hotel Granduca. We have shared your comments with the management and services teams to ensure your experience was an isolated incident. I have sent you an email with my direct contact information so that I may personally handle any upcoming reservations you may have. We appreciate your business and look forward to the opportunity to serve you in the future.
Thank you so much for your feedback TheLaTricia. We are thrilled to hear that you enjoy your time at Hotel Granduca. We appreciate your loyalty and your detailed feedback about Celmy providing excellent at customer service. She is a great ambassador of the hotel.
We are looking forward to welcoming you back.
Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear that you really enjoyed our rooms, amenities and service, as we strive to provide a personalized and delightful stay with our service. It was our pleasure hosting you. We are looking forward to welcoming you back.
All my best,
We are thrilled to read your comments about your stay and the exceptional service you received from our staff. We look forward to having you back with us again soon.
Another Good Stay:
Thank you so much for staying at the Hotel Granduca. we really appreciate your kind words regarding the hidden gem in Houston. We look forward to seeing you in the very near future.