千万不要入住这家酒店。第一次入住的时候，侍从竟然在我的车里抽烟，酒店也置身事外，完全没有给我一个满意的说法；这个星期六我又到这家酒店入住，侍从收了我两次小费，酒店又一次没有给我任何说法或是给我提供帮助。当我周六晚上去登记入住时，他们的房间满员了，前台只有一个新实习生和一名正式员工，所以我花了大约30分钟才登记入住，而我前面只有一个人?
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1 - 6 条点评，共 1,763 条
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
chrishei1
德克萨斯州休斯顿
4
与 DoubleTree by Hilton 合作收集的点评
询问关于 DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的问题
感谢 chrishei1
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
hotel_mgmt_team_365，DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的 Manager，回复了这篇点评2019年8月28日已回复
Dear Chris,
We are disheartened to learn that you were so disappointed with your recent experience. As you noted, we offer both self and valet parking services, and parking is charged per car, rather than per room. Since our valet team parked two vehicles associated with your reservation, two charges were applied. We understand that this was not what you had hoped for, and we further regret to find that the adjustment made on the final bill of your previous stay was not satisfactory. We appreciate your feedback and sincerely apologize for any delay at check-in. This is certainly atypical of a stay with us, and we will discuss your comments with our leadership team so that we may impress you with a more authentic DoubleTree experience on your next visit.
All the best,
The DoubleTree Team
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
jonnieces2017
Houston, United States
2
我们总是在这里宅着度假。干净的房间和友好的工作人员。停车有点贵，但很值得！！！！我喜欢在套房里有一个完整的厨房。床很舒服，就像你自己的公寓一样。
与 DoubleTree by Hilton 合作收集的点评
询问关于 DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的问题
感谢 jonnieces2017
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
hotel_mgmt_team_365，DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的 Manager，回复了这篇点评2019年8月23日已回复
Thank you! It is always a joy to welcome you to the DoubleTree Houston by the Galleria, and we are delighted to hear that you feel right at home in our spacious two-room suites. We appreciate you taking the time to share your review, and we invite you to hurry back for another fun staycation again soon!
All the best,
The DoubleTree Team
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
boodyzozo
德克萨斯州休斯顿
44
通过移动设备发表 
每次我们全家到休斯顿，都会住在这家酒店。位置优越，房间宽敞，服务卓越。特别感谢Sarah女士，总是确保我们得到完美的住宿体验。感谢，我们会再来的。
询问关于 DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的问题
感谢 boodyzozo
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
hotel_mgmt_team_365，DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的 Manager，回复了这篇点评2019年7月31日已回复
We are honored to serve as your Houston “home” and we are delighted to read that our spacious rooms and friendly staff continue to impress with each visit. We will certainly share and celebrate your kind words with Sarah, and we look forward to welcoming you time and again in the years to come.
All the best,
The DoubleTree Team
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
jacobie7
1
我于2019年7月12-14号在这里安排了一次家庭聚会，很棒。我的家人很喜欢这个酒店，因为它漂亮干净。他们很喜欢酒店给我们的折扣，很划算，谢谢Robin。她带我们参观了酒店和房间后，我就知道这个酒店很适合我们。Hawani在活动结束给我们的活动增了色。食物也非常好，很美味。Matti周六和周日给我们做的早餐很好，他很友好。Anasol在周五我们见面时，以及周六午餐时做的很好。我的家人和我很享受在这里入住的时光，你也会的。再次感谢Robin,Hawani,Anasol和Matt做出的努力。
询问关于 DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的问题
感谢 jacobie7
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
hotel_mgmt_team_365，DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的 Manager，回复了这篇点评2019年7月19日已回复
It was such a pleasure having all of you here with us, and we thank you for taking the time to share your review. We will certainly share and celebrate your kind words with Robin, Hawani, Anasol, and Matt, and we hope to have the opportunity to welcome you again soon.
All the best,
The DoubleTree Team
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
donaldrstacey
阿拉巴马橙色海湾
1
除了床垫很硬导致的睡眠质量差之外，体验相当不错。设施不错，酒店位置对于我而言很棒，位于N Post Oak Blvd，是我与前雇主开展业务的理想场所；但是最重要的是，员工很给力。
与 DoubleTree by Hilton 合作收集的点评
询问关于 DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的问题
感谢 donaldrstacey
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
hotel_mgmt_team_365，DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的 Manager，回复了这篇点评2019年7月15日已回复
Thank you, Donald, we are so glad to hear that our location and friendly staff made your stay a great one! We appreciate all of your feedback, and while we know that personal preference may be a factor, we will have our team evaluate your mattress to see if it does need to be replaced. We thank you once more for choosing to stay with us, and we look forward to welcoming you again soon.
All the best,
The DoubleTree Team
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
JASosa731
1
Sanam向我们解释了酒店如何免费提供升级的房间，并确保我们拥有我们需要的一切，她非常有礼貌。如果这个酒店所有的员工都像她一样出色，我一定会再来入住的。
询问关于 DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的问题
感谢 JASosa731
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
hotel_mgmt_team_365，DoubleTree by Hilton Hotel & Suites Houston by the Galleria 的 Manager，回复了这篇点评2019年6月25日已回复
As you discovered, Sanam is a shining star in a constellation of many on our team, and we appreciate you taking a moment to highlight her helpful service. We will certainly share and celebrate your kind words with her, and we look forward to serving as your Houston “home” for many years to come.
All the best,
The DoubleTree Team
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。