Dear Ann D.,
I wish to thank you very much for your comments and for staying with us. Given the fact that our towels are constantly replaced I am surprised to read your towels were threadbare and wish to apologize. Great news! The first phase of our room refurbishment project has been completed. Newly refurbished rooms feature contemporary tropical furnishings I am sure would have pleased you. The remainder of our guest rooms are due to be refurbished by this Fall. In the meantime guests wishing to stay in our newly refurbished rooms can request an upgrade through our Reservations Department. There is a charge for upgrade. Except for the building you stayed in all of our guest room lodges are at the most two stories tall. Requests for easy access lodges will be honored whenever we can. I hope you will give us another chance so we may show you the improvements made since I know they will please you.
Regards,
JP Martens