Thank you for taking the time to share your experience on TripAdvisor and noted that Jasmine Spa was nice and quiet. In regard of your review about shower after treatment, we are provide shower room out of our spa room, and all of our customer can take a shower before or after spa treatment. We are apologize about the communicate with our therapist, that make a bit miss communication about our facilities (shower room)
We have conduct immediate retraining with the team members to ensure our standards are being meet and all guests experience is flawless.
Once again, thank you for your feedback and we appreciate your comment to be used for future improvement.
5 - 9 条点评，共 84 条
Thank you for your review, it is really disappointing to know that your recent experience did not meet your expectations. Regarding of the product we used for Face Spa, we have done checked about it, we concern on quality of product to keep our standard. We are apologize for the inconvenience that our product is not compatible with your skin. We have already conducted more intensive training with the team members to ensure our standards are being meet and all guests experience is flawless.
Once again, thank you for choosing Jasmine Aromatic House. Your valuable feedback has been highlighted for our improvements on product and service standard. We hope will have the opportunity to welcome you back again for another experience.