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附近酒店
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1 - 6 条点评,共 1,182 条
2020年1月13日的点评

入住时前台告知钻卡无任何升等福利、钻卡免费早餐权利遭忽视还要反复确认才有、洗澡热水断断续续(朋友另一间房也是一样),唯一好处就是离机场近,晚班机到可以赶快入住休息

与 Hilton Garden Inn 合作收集的点评
感谢 AlexW5325
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
OriolMarquez,巴厘岛机场希尔顿花园酒店 的 General Manager,回复了这篇点评2020年1月14日已回复
Google 翻译

Warmest greeting from Bali,

Thank you for having chosen the Hilton Garden Inn Bali Ngurah Rai Airport for your recent stay and thank you for your loyalty as Hilton Honors Diamond member.

Based on your comments you have given us, it appears as though we have failed to meet your expectations and I offer our sincere apologies to you. Your feedback is really important for us therefore I shared it with the relevant Department Heads to seek ways to improve these areas.

I sincerely apologize for any inconvenience you may have encountered and we appreciate your comments as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided.

We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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Tripadvisor 中国会员
2020年1月10日的点评 通过移动设备发表

入住日期:2020年1月
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
OriolMarquez,巴厘岛机场希尔顿花园酒店 的 General Manager,回复了这篇点评2020年1月12日已回复
Google 翻译

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2020年1月8日的点评 通过移动设备发表

巴厘岛希尔顿花园酒店问题:1.餐厅晚餐,自助餐的水果,一点都不新鲜,已经酸啦,也不给更换!2.结账的时候,服务费算错了好几次,每次都是不同,我才亲自检查,最后多算了好多!3.酒店一共三层,给我二楼的中间的房间,潮湿、墙壁被腐蚀,也不给更换!4.房间打扫,虽然晚起挂牌不打扫,但是浴巾和水也需要补充吧,放在门口,但是什么都没做!Hilton的服务现在真的那么差吗?5.酒店入住收了900+押金,但是房间里冰箱里空空如也,牙刷、漱口杯、一无所有,是上个访客都带走了吗?

入住日期:2020年1月
旅行类型: 独自旅行
感谢 leon8711
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。
OriolMarquez,巴厘岛机场希尔顿花园酒店 的 General Manager,回复了这篇点评2020年1月8日已回复
Google 翻译

Thank you for taking the time to share your experience about your recent stay at our hotel.

Based on your comments you have given us, it appears as though we have failed to meet your expectations and I offer our sincere apologies to you. Your feedback is really important for us therefore I shared it with the relevant Department Heads to seek ways to improve these areas.

We take note of your valuable comments especially with our restaurant quality, team member services, and guest rooms that you faced which do not reflect the level of service we aim for. We appreciate your comments as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided.

We look forward to welcoming you back. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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2019年12月1日的点评

长年入住希尔顿饭店N次,这次柜台小姐竟然故意针对我的会员卡与护照名字有差异,而质疑且差点拒绝接受。
此行为严重羞辱钻石卡会员,且侵犯个人隐私权,完全不能接受。
入住前有先email给饭店,希望有机会能享有房型升等礼遇,饭店竟然秒拒绝,并表示要升等就得付钱,对钻石卡会员毫无礼遇可言。

与 Hilton Garden Inn 合作收集的点评
感谢 Trek809081
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
OriolMarquez,巴厘岛机场希尔顿花园酒店 的 General Manager,回复了这篇点评2019年12月5日已回复
Google 翻译

Dear Trek809081,

Thank you very much for taking the time to provide feedback in regard to your last stay with us. Please accept my apologies for the delay on coming back to you as we wanted to deeply investigate the information on hand before reverting back to you. It is correct that we received your email requested connecting rooms and upgrade to suite. Following Hilton Honors guideline the Hilton Garden Inn brand is not eligible for upgrades, nonetheless we did provide a connecting room as you requested. It is correct as well that upon arrival we found a discrepancy between the names in your passport and the name on your Hilton Honors membership. In order to ensure fully protection of your personal and private information as well as your membership we had to verify that all was correct. We regret that we couldn't express ourselves better and we dully note that in the future we need to communication more precisely. Once again thank you very much for taking the time to provide feedback.

Kind Regards

Oriol

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2019年11月25日的点评

大多数人将这里做为转机旅馆,我前后共住了5晚, 做为饭店会员,巴里岛旅游时选择住宿这里,真的得到很好的礼遇., 虽然离景点有距离,但是包车或使用Grab费用都不高,并不觉得不方便.

与 Hilton Garden Inn 合作收集的点评
感谢 cityteresa
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
OriolMarquez,巴厘岛机场希尔顿花园酒店 的 General Manager,回复了这篇点评2019年12月2日已回复
Google 翻译

Warm Greetings from Hilton Garden Inn Bali !!

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very happy that you enjoy your stay with us. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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2019年10月6日的点评 通过移动设备发表

酒店就位于机场旁边唔到五分钟车程的地方,每日有好多班免费的机场穿梭巴士
酒店房间面积还可以,干净舒服,适合晚到或者早班机的游客
员工都非常友善

感谢 332,690,142
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.cn.tripadvisor.com 查看原文
OriolMarquez,巴厘岛机场希尔顿花园酒店 的 General Manager,回复了这篇点评2019年10月13日已回复
Google 翻译

Thank you for your positive comments on our prime airport location and guest room. We look forward to welcoming you back. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

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此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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