Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the housekeeping and maintenance issues encountered, and we are working with our team to correct the problems and avoid recurrence going forward. Your feedback is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. If you return to our area, we hope you’ll stay with us again.
Hi! I wanted to personally thank you for taking the time out of your day to evaluate our performance during your stay. Surveys are important to the company, so if there are any areas for improvement they can be properly handled. It is always so rewarding when a guest recognizes our staff's efforts, and takes the time to say thank you! It was a pleasure having you stay with us.
Thank you so much for leaving your feedback. We strive hard to live up to Hilton Standards and I apologize that we fell below yours. Our hotel was updated just over 3 years ago.... I apologize for it not looking that way. I will definitely address these issues with my staff. Thank you for bringing them to my attention.
Have a wonderful day!
We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again.
Thank you so much for your kind words about our staff! Our mission is to "impress guest” and I’m very happy we succeeded! Our staff works very hard to impress every guest and it is very rewarding to them when a guest acknowledges their efforts.