Dear Jeff W,
Thank you for staying at our hotel and sharing your feedback with us, it will allow us to improve our service and overall experience.
We take pride of the quality of service of our staff, you pointed out areas of improvement that I am personally working on in order to offer a flawless service in each of the areas of the hotel. Because of this, I apologize for the inconveniences you had in your stay and assure you that this isolated situations will be corrected.
Next time, for your convenience, you can call directly to our General Manager, Becky, (435) 587-2489. She will be more than happy to serve you and offer you the special deals.
Sincerely,
A&B Hotels