他们拒绝把押金退还给我。他们的一个员工私藏了我的现金,把我的名字从记录中划掉假装退还了我的押金。当我查询账户的时候,他们声称已经将押金归还。员工私扣顾客押金简直太轻松了。他们应该向顾客提供凭证,一面仅靠员工一面之词来决断。更多
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他们拒绝把押金退还给我。他们的一个员工私藏了我的现金,把我的名字从记录中划掉假装退还了我的押金。当我查询账户的时候,他们声称已经将押金归还。员工私扣顾客押金简直太轻松了。他们应该向顾客提供凭证,一面仅靠员工一面之词来决断。更多
显示较少Thank You for taking a valuable time to write a review that means a lot to us. Review gives us an opportunity to provide best services to our guests and learn more about guest requirements.
I apologize for the inconveniences you had during your stay and assure you that these isolated situations will be corrected.
Thank you for pointing out the problem.
Hope you will give us another chance to provide you superior service and accommodations on your next visit to our property.
Sincerely,
Super 8 Orem
地理位置优越。提示:有人在前台接待客人。 放一些更好的毛巾。早餐有点少,但味道很好。景观发送错误信息。酒店需要除草。灯具需要新的电源和新的闹钟,否则...。总之,还不错。
Dear Value Guest,
I would like to take this time to apologize for all the inconvenience, we are taking steps to make necessary improvements in order to provide a memorable experience for guests in the future.
As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Provo.
Thank you.
这简直太让人恶心了!我甚至不敢在浴盆里洗澡……地板脏的不能在脏了而且到了特别需要打扫的程度。停车场里整晚都有车辆来往,看起来像是有很多瘾君子。
Dear Value Guest,
I would like to take this time to apologize for all the inconvenience, we are taking steps to make necessary improvements in order to provide a memorable experience for guests in the future.
As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Provo.
Thank you.
酒店还可以。房间干净,服务员人很好。热水浴缸用不了。淋浴没有浴帘,我只好向前台要了一个。
Dear guest,
Thank you for staying at our hotel and sharing your feedback with us, it will allow us to improve our service and overall experience.
Committed to excellence, please grant us the opportunity to host you again in Provo and offer you a flawless experience. We tried our best to solve the issues you mentioned above and hope to see you back soon.
Sincerely,
Tamuna
Social Media Manager
经理Sam非常热情、乐于助人。他尽全力照顾我们。房间很干净,有一个热水浴缸。酒店的位置很好,很安静,也很容易找到。真的很享受我们的住宿。
Dear Value Guest ,
Thank you for your review! I'm glad that our employees made an impact on your stay. That is our goal. I will share your feedback with front desk staff. Hope to have an opportunity to host you in the future. Thanks.
这里真正舒适的床。我会向任何参观普罗沃的人介绍这家酒店。这里很好的招待和服务,他们总是检查你。再次是一个极好的酒店,我会推荐给任何人!
Dear Value Guest,
Thank you for your feedback. I will share your information with our staff to help them in ensuring that every guest that stays with us has an exceptional experience. If your travels bring you back this way again, I hope you choose to stay with us again. Bests~
有一点小膈应,这个房间的电视机没有遥控器,而且酒店拿来的没有一个能用的。即使后来去前台换了还是不能用。水槽实在是太旧以至于看起来破破烂烂的。不过好在东西都是干净的,床也是好的,虽然一张特大号的床只给了两个枕头。
Dear Value Guest,
I would like to take this time to apologize for all the inconvenience, we are taking steps to make necessary improvements in order to provide a memorable experience for guests in the future.
As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Provo.
Thank you.