Dear Janelle A ,
Thank you for bringing your concern to my attention. I am very sorry for the troubles that you've experienced with regards to the validity of your online voucher. It is our goal to always provide the best hotel experience to our guests and your comments will help us know what areas we need to work on. I am serious about making this stay right for you so I have sent you a private message in order to discuss it further.
I know that your stay is not what we would've wanted it to be but I still want to thank you for choosing us. I am looking forward to hearing back from you.
Warmest Regards,
Gian M
Case Manager
IHGService