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I would like to thank you for choosing the Courtyard Fairfax Fair Oaks to stay when visiting the Fairfax area. I am very sorry that your stay did not meet your expectations. We will work with our staff to ensure the issues you faced with room are addressed and corrected. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology and thank you for your valued feedback.
Thank you for taking the time to share your valuable feedback. My name is Samjhana Pudasaini and I am the Assistant General Manager at the Courtyard Fairfax Fair Oaks. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.
The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future.
Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 703-273-6161. I look forward to speaking with you in order to restore your confidence in the Courtyard Fairfax Fair Oaks.
Thank you for choosing to stay at the Courtyard Fairfax Fair Oaks and providing your honest feedback about your stay.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
As a teachable moment, we have shared your applicable feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues like this from occurring in the future. We especially apologize for the channel issue. We are currently working with our service provider to reconcile the issues with the channels.
Once again, thank you for your valued feedback. We would also love an opportunity to restore your faith in our property in hopes that we may host you again whenever your travels bring you back to Fairfax.
We have a very extensive lost and found program. It is very important to us that we save and record all items guests leave behind, and often hold on to things for guests that they meant to discard. We did find and log your item, and as you know, have since sent it back to you.
Please do not hesitate to reach our to us if you need anything moving forward.
Thank you for your response and the great comments in regards to our staff service. We do have some breakfast inclusive rates and absolutely recommend to take a look at our packages on Marriott.com. Breakfast does tend to get busy on some days but we are able to work through the lines relatively quickly. Thank you again for choosing us and we hope to see you again in the near future!