Mark, please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future.
Jahangeer, thank you for staying at Extended Stay America - Washington, D.C. - Herndon - Dulles. We are thrilled you loved all the aspects of our hotel, especially ideal location, and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon.