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附近酒店
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1 - 6 条点评,共 1,318 条
此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年10月27日点评

酒店很可爱,令人放松。第一晚在主餐厅吃的食物不是很好,但后来有了改进。房间很大,里面的设施布置精良,虽然灯光不适合做化妆!我想要更结实的枕头。有一间可以俯瞰游泳池的房间。早餐——很棒。晚餐——开胃菜和布丁,但主菜味道不好。在接待处和餐厅里的工作人员都很好。海滩酒吧/餐厅-非常好。游泳池的酒吧关门了,因为不是游泳季节。我会再去该酒店的。

感谢 Beanlasvegas
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
NAUHotels_Resorts,São Rafael Atlântico 的 Assistant Manager,回复了这篇点评回复时间:2017年12月1日
Google 翻译

Dear Guest,

We thank you for choosing NAU São Rafael Atlântico for your stay and for sharing your experience at our hotel.

We are thrilled to read that you found our hotel lovely and that you had an extremely relaxing vacation with us.

We are also really thankful for your positive comments about our room facilities, breakfast service and staff assistance.

The feedback of our guests is really important to us. Rest assured that your comments and suggestions will be delivered to our top management for consideration to the improvement of our services.

We once again appreciate for sharing your feedback.

We hope to have the opportunity in welcome you again at our hotel in the near future abnd provide you another restful stay.

Kind regards,

Filipa Freitas – Assistant Manager

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年10月3日点评 通过移动设备发表

酒店很好,很整洁清新。现场音乐真的很棒。房间很好。早餐为人们津津乐道。私人海滩景色迷人。因为有一些关于婚礼的噪音和工作人员态度的评论,我几乎没有去过这家酒店。但很高兴我来这里了,虽然有一个婚礼在这里举行,但我几乎没有注意到。只有水疗中心的维拉让我很失望,她整个时候都是一种态度,非常不友善,不专业,冷漠。去温泉至少3次,维拉是唯一的失望之处。

感谢 ayinkeadamu
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
NAUHotels_Resorts,São Rafael Atlântico 的 Assistant Manager,回复了这篇点评回复时间:2017年10月22日
Google 翻译

Dear Guest,

We thank you for choosing NAU São Rafael Atlântico for your stay and for sharing your feedback about your experience in our hotel.

We are really happy to hear that you enjoyed our hotel facilities and ambiance and we are really grateful with your positive comments concerning our room facilities, evening entertainment, buffet breakfast variety and location close to the beach.

We would like to address that São Rafael beach is a public beach where we have a private direct access to our guests.

We work to continuously provide a high quality service to our guests, therefore your comments will be delivered to our top management for consideration of the improvement of our services. Our teams are aware of our customer service standards and we would like to apologize if we did not transmit that image.

We hope to have the opportunity in welcome you again to our hotel in the near future.

Kind regards,
Filipa Freitas – Assistant Manager

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月23日点评

地理位置不错,有到海滩的私人通道。当我入住时,我被分配到一个“花园景观”房间。第二天早上,在我的要求下,他们把我移到了一个海景房间。泳池不错。早餐很好吃。需要改善的地方:酒店员工服务态度有很大差异。有些人很乐于助人也很友好,有些人粗鲁又冷漠。

感谢 Shawn C
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
NAUHotels_Resorts,São Rafael Atlântico 的 Assistant Manager ,回复了这篇点评回复时间:2017年10月9日
Google 翻译

Dear Mr. Shawn,

We thank you for choosing NAU São Rafael Atlântico for your stay and for taking your time to review us.

We are very happy to hear your positive feedback concerning our premium location close to the beach with direct access, outdoor pool areas and breakfast buffet quality.

At São Rafael Atlântico, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Rest assured that your comment about our staff will be delivered to our top management team for the consideration of the improvement of our service.

Thank you again for sharing your experience and we hope to welcome you once more to our hotel in the near future.

Kind regards,
Filipa Freitas – Assistant Manager

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月10日点评 通过移动设备发表

我们现在住在这家5星级的酒店里。这家酒店很令人放松,房间都很舒服,但是我们感觉有点被骗的感觉,因为我们的需求因为婚礼和排队受限了。我们现在坐在我们宁静的阳台上,但是却被吵闹的婚礼音乐和婚礼客人打扰了,他们是在度过一段很愉快的时光没错。我们有点无聊,所以晚餐出去吃了,因为除了看婚礼的客人玩得很开心以外,晚上没有什么有趣的了。

感谢 Warred11
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
NAUHotels_Resorts,São Rafael Atlântico 的 Guest Relations,回复了这篇点评回复时间:2017年9月13日
Google 翻译

Dear Guest,
Thank you for choosing our hotel NAU São Rafael Atlântico for your stay and for your honest review.

Please accept our sincerest apologies for the inconveninece caused by our wedding events. The feedback of our customers is really important to us and we will take your comment into consideration for the improvement of our service.

We hope to welcome back to our hotel in the near future.
Kind Regards,
Patrícia Guedes – Guest Relations

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此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月8日点评 通过移动设备发表

自从2012年开始,我们每年都会来这家酒店,但这次很可能是我们最后一次来这里,为什么?因为比起房客来说,我们越来越烦恼于婚礼和私人派对。所有的壁画餐厅都被关闭了,晚餐吃自助餐很贵,现在酒店只是3星并非4星,但是却要支付4星的价格,酒吧和餐厅的工作人员令人痛苦,接待处的工作人员非常友好即使非常爱作为沙滩的Sao Rafael 。

1  感谢 Jeremy D
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
NAUHotels_Resorts,São Rafael Atlântico 的 Guest Relations ,回复了这篇点评回复时间:2017年9月12日
Google 翻译

Dear Mrs. Jeremy,

Thank you for choosing NAU São Rafael Atlântico for your stay and for taking your time to provide your experience at our hotel.

We are truly sorry to hear that your stay was not up to the expectations as it was on your previous stays.

Your comment is very much valued and we will take into consideration in order to improve our services.

Do let us know in advance if you decide to visit us in the future so that we will be able to provide you a better experience.

Kind regards,
Ana Sofia Alexandre – Guest Relations

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