Thanks for sharing your feedback! We appreciate your comments and are sorry you were disappointed with the renovation style. Most of the feedback has been spectacular (especially coming from the previous decor), but we understand that everyone has different tastes. We apologize for any issues you had with your room regarding locks and lighting. Hopefully you let the front desk know so that Engineering could see to your needs. Sorry, too, you were unaware of the parking fee. We don't know of hotels in Seattle with free parking, and we do post that pricing information clearly on our website. We also share all of the information with the third-party booking sites. If you were unaware, that is unfortunate, and we apologize for the inconvenience.

Dear Richard K,

Thanks for your kind review (we might be blushing!) We are delighted you had a great stay, and appreciate all the good things pointed out in your review - not the least of which is our helpful staff. We are happy you have found the renovation to be an improvement (we think so, too!) and we look forward to welcoming you back sometime soon.;

Thank you for taking the time to write a review. We are sorry to hear that your stay was less than satisfying due to the issues you have encountered with the shuttle service and the shuttle driver at that time. Certainly, that is not the kind of experience we would like our valued guests to have. Please accept our heartfelt apology for any inconvenience this may have caused you. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.