I am sorry to hear that our room accommodations did not meet your expectations yet happy to hear that you enjoyed our amenities. I and my rooms manager personally walked through your unit after your stay as your partner commented at check out about the "old appliances". I found all appliances in working order. Yes, the microwave is old - some folks like the uniqueness of these older appliances and some do not.
I am a bit confused about your statement about the price you paid. Our studio condo units, even in the high demand summer season, are priced at less than $300 per night and a little higher during special events. At the time of your stay the rack rate for your room type was $289. I am wondering if you are confusing the price you paid for our unit with another you stayed in during your trip. I would like to remind you and others to always call the Lodge directly for the best rates available, we have no control over what third party websites will up-charge for our rooms.
Again, I am sorry that you did not find your studio room to your liking as we have received many positive reviews for our condo units. If you or your partner had come to us and informed us of your unhappiness with the room assigned to you before check out - we could have moved you to a room that would have better met your expectations.
比较旧的建筑，比如浴室，厨房和橱柜比较旧，但干净且宽敞，有小厨房和洗衣房。 我们定了一间卧室套房，配有2张大床和一张沙发床。 套房很大，非常适合大家庭。 2间完整的客房，1间带餐桌和壁炉，浴室以及带水槽和卫生间的小型洗衣房。 游泳池很小，但有一个大型热水浴缸和一个火坑。 靠近商店和餐馆。
Thank you for sharing your vacation experience with us. We are constantly working to improve and update our offerings. In the past year we have installed new carpets, replaced bath tubs and added a new robust WiFi system. Next on the list, with work beginning this fall, will be countertops and appliances. Regards, Frank Lane GM
Thank you for staying with us here at the Jackson Hole Lodge. We appreciate your business and your feedback about your stay. I am happy to hear that our accommodations fit your group and expectations. I will pass on the kind words about our staff. Best, Frank Lane GM
Thank you for staying with us and sharing your thoughts. We very much appreciate your business - with so many hospitality choices in Jackson we work hard to offer our guests the best in value and comfort. Best, Frank Lane GM