Aloha and thank you for your review. I sincerely apologize for the condition of your room and that we were unable to offer a similar view when you changed rooms. Most importantly, I know that a simple apology goes a long way and so am very sorry that my staff fell short in acknowledging the inconvenience. I do hope you will return one day and give us another chance to show you why Turtle Bay Resort remains one of Hawaii’s tops resort experiences.
With warmest aloha,
Helene Arakaki, director of rooms & aloha managers