Dear Todd F,
Thank you for taking the time to share your feedback; I’m sorry to read that the club lounge was crowded and you were not able to enjoy the full benefits it has to offer; please know that your feedback is extremely valuable to us and I will address your comments with my team in order to improve on our guest experience. However, should you wish to discuss further or provide additional info, please reach out to us at icsf@ihg.com.
We value your patronage and look forward to the opportunity to serve you again.
Best regards,
Peter Koehler
General Manager