Thank you for sharing your review of our hotel. We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

We do hope you consider staying at our hotel in the future as we would love to welcome you back and ensure you have the best travel experience.

We value your feedback and are disappointed to learn of your experience with us. Providing guest with a memorable and exceptional experience is of great importance to our entire team. Additionally, ensuring that our guest rooms are clean and updated is of top priority to us. We're glad you had an excellent stay and we'll review how we clean our rooms and keep them clean to ensure no future guests face the same issue you did.

Thank you for taking the time to provide us with feedback from your recent stay. I sincerely apologize for the difficulties you encountered during your stay. I appreciate you bringing this situation to my attention, and I will personally address with my team. Our housekeeping should never enter a room unannounced and all of our team members should be displaying the Hilton 'Love to Help' ethos. We did little to make this right in addition to our original error and that is not the standard we strive to achieve and is certainly not reflective of the experience you have come to expect from a Hilton property.

We truly appreciate your feedback, as it allows us to continually monitor the level of service we provide our guests, and address service issues as they arise. My contact information is below. I hope that you will reach out to me directly the next time your travels bring you to San Francisco and ensure a flawless stay.