Thank you for staying at Sheraton Fisherman’s Wharf and for sharing your thoughts about our hotel. We’re very happy that on balance, you had a very positive visit and we appreciate your praise of our staff. We’re looking forward to providing our guests an even better experience when the renovations are completed and hope you’ll stay with us again.
It’s great that, overall, you were satisfied with your stay at Sheraton Fisherman’s Wharf. We’re happy that our location enabled you to easily enjoy San Francisco’s many attractions. Parking in our city is expensive, but there are a few lots in our neighborhood that may charge slightly less, but please do be mindful of any time restrictions. We hope you’ll stay with us again should your travels bring you back to our area.
Thank you very much for your comments about Sheraton Fisherman’s Wharf. Many of our guests enjoy the ease and convenience of our location to sightsee around San Francisco. We strive to provide a great experience at an equally great value and encourage our guests to check out our website for special offers as well as SPG membership to get the most value out of a stay. We hope you’ll consider visiting us again the next time your travels bring you to our area.
Colleen, thank you for taking the time to share your feedback with us. We were disappointed to learn that your two recent experiences at our hotel were impacted by our ongoing renovations and related construction. Please know that during this remodeling process, our team has been solely dedicated on ensuring that our valued guests are still being provided with the highest quality of personalized customer service. We regret that we did not achieve this goal during your stay and sincerely apologize. As of July 31, the renovation work in our public areas has been completed and we are all excited to offer our guests a new and improved Sheraton experience. Thus, we hope that the next time you travel to the Bay Area, we will have a chance to welcome you back and change your lasting impression of us.
We are happy you liked your bed and the room, but regret that your overall experience was not as you had hoped. Our guests’ happiness is our top priority and we are sorry that your time with us was not 100% positive. We are making improvements to provide an even better stay and during that time, are working hard to minimize any impact to our guests. We apologize for any inconvenience you experienced. We hope you’ll visit us again in the future and give us a chance to fully impress you.
Niles, it was our pleasure to ensure that you had a wonderful stay at Sheraton Fisherman’s Wharf. We are sorry your visit got off on the wrong foot, but are glad that our staff promptly turned things around. Stephanie will be delighted by the shout out. Thank you for your recommendation and we hope to see you again the next time you’re in San Francisco.