Thank you for sharing this with us and we're sorry it wasn't a more enjoyable stay. Although just as busy, and with many more desirable shopping options, our location is much different than the Wharf.
We have shared your feedback with our guest services and housekeeping teams-- with attention to the friendliness and helpfulness from our staff. We are always looking to improve our guest experience and appreciate you taking the time to share your review. Thank you again.
Thanks for your continued support; Dreamer63300363863! Yes, we're doing a complete renovation of the Starlight Room... but no worries--- we'll keep the amazing views of the city just the way they are! And our nightly Wine Hour will be held on the Mezzanine while Starlight Room is dark. See you again soon on your next visit!
Hi, ari_p_melbourne! Thank you for your review. We are so sorry to hear that the guest amenity fee came as a surprise to you - the perks included can be found through the booking confirmation email, but it sounds like we missed the opportunity to provide this information at check-in! While the guest amenity fee does help to pay for our daily Wine Hour, the fee also includes a daily $10 credit to our in-house restaurant, Scala's Bistro, among other perks. We apologize again and hope that you will return in the future to take advantage of all that we offer. Thanks again for your review, ari_p_melbourne! We appreciate it.
Hi, IrelandIrisheyes! Thank you for your review. We are glad to hear that you had a good check-in and check-out experience. Although we do not include a mini bar or kettle in every guest room, we do offer complimentary coffee and tea service every morning in our in-house restaurant, Scala's Bistro, and complimentary drinks at our Wine Hour every evening! We hope that you will come visit us again in the future to take advantage of all that we offer. We are a historic hotel, but we do offer a variety of room sizes, and would be more than happy to help you reserve a room more suited to your preferences! Thanks again, IrelandIrisheyes!
Hey, T675TUstephens! Thanks for leaving your review. We're happy to hear that our team treated you well and that you got to enjoy a meal from our in-house restaurant, Scala's Bistro! Scala's houses some of the best chefs in America, if we do say so ourselves. We hope to have you stay with us again - we are a historic hotel, but we do offer a variety of room sizes and would be more than happy to help you book a room more suited to your preferences in the future. If your travels ever bring you back to our beautiful city, please reach out to us!
Thanks again, T675TUstephens! We appreciate it.