Hi DPfromColorado,
Thank you for your stay and for taking the time to share your experience with us. It is great to read that you appreciated our location and facilities.
I'm sorry to hear that some aspects in the room didn't match your expectations. We aim to be able to support you in your journey to success and your comments value to us. I'd be more than happy to shared this with the management team to be able to identify the areas that may benefit from additional attention.
We value you as our guest and hope to get another chance to give you a more pleasurable stay should you be in the area again.
Best,
Christian C.
Case Manager
IHGService