我非常高兴能在这个酒店度过周末。当你一停好车，车童和门卫就在那里欢迎你。办理入住的员工非常热心友好，做了许多事，确保我们再没有其它的需要了。帮我们提行李的酒店服务员有礼貌而且很专业，确认我们知道了酒店里的所有设施都在哪里。当我们离开的时候，他们问我们是否需要指路或是带上一些水。房间非常好而且很干净。床和枕头更是非常棒！要走的时候，我们给车童打了电话想把车开出来，他们告诉我要等一小会儿。当我们办理完退房后，车已经在那里了。酒店提供的非常棒的服务绝对值得这个价格。更多
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波斯顿公园丽思卡尔顿酒店以一流的住宿和服务而闻名，位置也不例外。完美的中心位置，几乎可以在城市的任何地方轻松步行。由于我们的会员，我们升级到套房，真的太棒了。
Dear KnoxTravler,
So glad to hear you enjoyed your visit. We are proud to be your hotel of choice in Boston, and look forward to your many future returns.
Warmest regards,
William P. Bunce, General Manager
酒店价格绝对公平，是波士顿最实惠的五星级酒店之一。早餐室很陈旧，没有一点气氛。目前，酒吧正在重建中，将于9月/10月重新开业。这将对整体特色产生影响。房间非常干净，像典型的丽思卡尔顿酒店。工作人员也非常友好，但我只在那里待了大约16个小时。上次我在行政酒廊（包括酒廊、免费饮料和早餐）——如果我下次去的话，我会去行政酒廊——更加好的选择。
Dear Heiko,
Many thanks for your thoughtful review of your recent visit. Much agreed - once the Avery Bar renovation is completed, your arrival and overall experience are sure to be positively and greatly impacted. The Club Lounge access will also continue to enhance your experience as well, with its comfortable ambiance, dedicated and personalized service, and delectable food and beverage offerings. We hope you have time for a more extended visit next time, to be able to take in all that hotel and surrounding city provide.
Warm regards,
William P. Bunce, General Manager
我是喜达屋终身白金会员，住过旗下很多好酒店。这家酒店的布局和大堂很奇怪。所有的东西都贵的离谱，即便作为一家奢华酒店来说。房费什么都不含——通常我都会有免费早餐、免费使用健身房和行政层服务等。讽刺的是，我比较喜欢的波士顿喜来登酒店位置更好、大堂更漂亮、房间也更好。这家酒店真的太贵了。达不到丽思卡尔顿的标准，顶多也就是世茂皇家艾美酒店的标准。在波士顿这家酒店旗下还有很多更好的选择。
Dear travelingworkingmom,
We truly appreciate you taking the time to comment on your recent visit and apologize that we failed to live up to your expectations. We thank you for your continued loyalty to our family of hotels. As you are aware, there are many differences between the brands and the offerings available to rewards members at Starwood Legacy hotels and all the Marriott brands differ from what is offered at Ritz-Carlton hotels. We look forward to continuing to welcome you back to the hotels that meet your preferences and requirements.
With sincere appreciation,
William P. Bunce, General Manager
我和我的家人在这里度过了阵亡将士纪念日的周末。从我们到达的那一刻起，科林就彬彬有礼地欢迎我们，她给我们办理了入住手续，非常友好，乐于助人。她的个性非常棒，非常善于用寻宝游戏来娱乐孩子们，孩子们迫不及待地想要玩，她还奖励了孩子们一份冰淇淋圣代!这是我们全家去波士顿最棒的短途旅行之一，我们一定会回来的。丽兹俱乐部的水平太棒了，从入住到退房全程都是一流的!无可挑剔的服务
Dear Bristine,
Thank you so much for your comments regarding your recent visit. I am very pleased to hear that you and your family enjoyed the personalized service, especially as provided by Colin and Megan. I remember seeing Megan interact with your nephews in the lobby - all three of them were certainly enjoying themselves! We look forward to your return and are so glad you have found your home for your getaway visits to Boston!
Warmest regards,
William P. Bunce, General Manager
这是我第十次住在这里，过去这里一直都非常棒。这次保洁、电梯、客房服务出了点问题。似乎其他顾客也遇到了类似的问题。不确定这是由于周末繁忙而出现的偶然问题还是已经成为了这里新的常态。
Dear Marriottfan9,
We truly appreciate that you have taken the time to comment on your most recent stay. It is disappointing to hear of the challenges you encountered during this stay, especially as compared to your multiple previous visits. We will naturally investigate and make any necessary adjustments, so that upon your next visit, you will find the levels of service and upkeep that you expect and deserve. Thank you so much for providing this valuable feedback.
Warm regards,
William P. Bunce, General Manager
