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附近酒店
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1 - 6 条点评,共 2,026 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月9日的点评

很棒的酒店。很好的服务,特别是来自凯特琳助理经理的服务,她出色地帮助我们完成了波士顿之行。工作人员非常出色,酒店也非常出色。这家酒店是一个很好的选择,因为酒店的地理位置位于中心。如果你想要更好的客户服务体验,那就选择这家酒店吧!

与 Loews Hotels and Resorts 合作收集的点评
感谢 LKH264
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
LBHGeneralManager,后湾酒店 的 General Manager,回复了这篇点评2019年7月11日已回复
Google 翻译

Dear Guest,

Thank you for your recent visit to Boston and selecting Loews Boston Hotel!

Loews offers a brand of unscripted service that resonates well with todays' travelers and it is always a pleasure to hear of specific individuals in a guest review. Your taking time to share your experience validates Katelyn's commitment and I will personally recognize her efforts.

Please let us know of your return,

Robert Rivers
General Manager

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2019年5月30日的点评

我对这家酒店给予最高的评价。我们住了6晚,想不出任何不好的地方。酒店的位置适合步行以及搭出租车,餐厅提供美味的食物,可以选择在室内或室外用餐。休息区的咖啡/浓缩咖啡机时时刻刻给客人提供服务。房间很干净,装修也很漂亮,有Keurig咖啡机。最好的是,所有的员工都很友好,急于讨好,但不专横。

与 Loews Hotels and Resorts 合作收集的点评
感谢 Safari34087870349
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Robert R,后湾酒店 的 General Manager,回复了这篇点评2019年6月3日已回复
Google 翻译

Dear Safari,

My team and I appreciate your recent visit and every comment is shared with our team, and I know they will appreciate your online posting, thank you!

Wonderful to hear that your 6 night stay was flawless and your favourable memories are of our product, staff, and amazing city of Boston. Mission accomplished!!

Please let me know if I can ever assist with a return visit,

Robert Rivers
General Manager

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2019年5月13日的点评

由于时差的关系,我办理入住手续的时候要求一个安静的房间。由于房间内外的通风系统太吵了,我不得不换了三次房间。前台似乎不在乎,也没有道歉。我给酒店及其总部的酒店客户服务部门发了一封投诉邮件,直到今天都没有回复。这显然是一个糟糕的客户服务管理。此外,床单既不干净也不熨烫。第一次也是最后一次来这家酒店/集团

感谢 travelexperience
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.fr 查看原文
Robert R,后湾酒店 的 General Manager,回复了这篇点评2019年5月18日已回复
Google 翻译

Dear Guest,

Truly, as general manager, I wish to extend apologies as your experience is very important to myself, team and Loews Hotels. Certainly, and in looking at our online reviews, this is not typical of our ability and no excuse is acceptable.

Guest arrival time, and room type reserved determines room assignment, and while we run nearly 100% every night, at times room availability is limited. As for noisy ventilation, this is not common and we will assess this hotels rooftop and that of our adjacent building.

At Loews we attempt to respond to HQ notices within 24 hours and this is highly unusual however will be carefully reviewed. Wish I had been able to offer a more reasonable explanation other than human error, however these are easy to recover from.

While you noted 'First and last time', I believe provided a second opportunity you would be able to see why Loews Hotels rank very high in the Four Diamond market. Let me know if you wish another visit, and I would personally see to your reservation and first night.

Surely, we wish to get it right every time, however being perfect comes with error and improvement.

Sincerely,

Robert Rivers
General Manager

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2019年4月22日的点评

波士顿的酒店可能很贵,但我在网上找到了在罗伊斯酒店住宿的不错的价格。入住后,他们对我们的房间进行了升级,所以我们的房间很宽敞,卫生间装修得很好。只有一件不好的事情:当我把洗发香波/沐浴露放在淋浴间的架子上时,我发现了一束小头发(看起来像是用剃刀刮下来的)。我用水冲洗掉了,但那确实让我恶心。工作人员(包括前台和行李员/门卫)友好而专业。总的来说,尽管淋浴间里有恶心的时刻,但这是一次很棒的体验,而且价格也不错。

1  感谢 TikiTiem
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Robert R,后湾酒店 的 General Manager,回复了这篇点评2019年4月23日已回复
Google 翻译

Dear Tiki,

Thank you for your recent stay at Loews Boston Hotel and taking time to share your experience while a guest.

Certainly we extend apologies for your shower incident and one that our housekeeping team will surely be embarrassed for missing this standard in their cleaning process. So unusual, however this is an area that must be 100% for every guest.

We look forward to your return and if I might ever be of assistance, please feel free to send me a note direct.

Again, thank you and my apologies,

Robert Rivers
General Manager

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2019年4月14日的点评

酒店地理位置优越,位于波士顿中心,离Commons商场和Copley广场很近。附近有几家很棒的餐厅。房间很好,安静且干净,很喜欢酒店的洗发水。酒店大厅工作人员友好,懂得多,并且乐于助人。在办理临时住宿登记时,他们给了我们很大的帮助。酒店的咖啡也很赞。

与 Loews Hotels and Resorts 合作收集的点评
感谢 Johan W
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Robert R,后湾酒店 的 General Manager,回复了这篇点评2019年4月16日已回复
Google 翻译

Dear Johan,

We appreciate your visit to Boston and selecting Loews Boston Hotel while visiting one of America's great walking cities!

Loews is committed to its guest experience and our team, and every product, is selected to insure we meet expectations. And, from your comments, it appears we continue to deliver as promised. We collectively share all comments and yours will be posted for review.

We look forward to your next return,

Robert Rivers
General Manager
Robert.rivers@loewshotels.com

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