Dear Sojourner, we are very sorry our hotel did not meet your expected service or amenities. Yes, Hilton Garden Inn is not a full-service Hilton with 24 hour room service. As this is peak season, we are full every night and are often unable to provide late checkout. The beds are less than two years old, but comfort is an individual thing. While almost every guest loves our beds, we understand individual tastes vary. As for the walls, hotels built with wood frames like most in California might not provide the sound buffer that concrete provides. Lastly, we will check the toilet but no previous guest had reported a problem. Most importantly, thank you for your comments and travel safely! Bob
Dear Maps55642487091- thank you for letting us know about your recent experience. So glad to hear you enjoyed the facilities...and I agree, our food is delicious! I hope someday we are good enough for a well planned trip.
Good afternoon James L,
Thank you for your review of your recent stay. Our hearts are warm when we hear staff went above and beyond to accommodate you. It is never out of our way to help a guest and we are very pleased to hear that you had a comfortable stay. Looking forward to your next visit!
Good afternoon ChicagoJeanine,
Thank you for your review of your recent stay. We agree Marcella is one of our best! How awesome you and your friend had a wonderful stay. We hope to see you again in San Diego soon.
Good morning satisfiedguest617,
Thank you for your review. We are delighted you had a wonderful stay and found the rooms comfortable. We do offer complimentary water bottles upon checkin for Hilton Honors guests and we encourage you to join the free rewards program. Hope to see you in San Diego next time!
Dear Freedom52603903929- thank you so much for the outstanding comments. Our Bistro 39 does have excellent choices, whether for fine dining, or casual fare. We love to hear reviews like yours- it validates what we strive to do every day. Thank you for your business, and we look forward to your return trip.