- 1 (619) 501-9400
Thank you for staying with us and for sharing your concerns with us. We are sorry that your stay was spoiled by lack of attentiveness. This is not our normal standard of service, and we apologize for this. Please know that we will make necessary improvements and service delivery. We hope that you will stay with us again.
Hi Peter, We apologize profusely for the fact that your room was not ready for you at check in time. This is most unusual, but can occasionally happen if a guest is very late leaving a room, and we apologize for the delay in your case, and the inconvenience that this caused you. We are sorry to hear of your experience on the morning of your stay - please rest assured that this was most unusual. The issues that you experienced were actually both very unusual and most unfortunate, and would be most unlikely to reoccur should you stay with us again. We hope that you do - we would love you to receive the comfortable, relaxing stay that the vast majority of our guests have with us. Thank you for taking the time to leave your review, we really appreciate it. Best wishes, Hotel Management
We are very sorry that our check in policy did not suit your needs but like most hotels, it is our policy to request a deposit at check-in. We are sorry that we could not make an exception for you but we must adhere to our hotel policies. We hope it will not deter you from staying with us again in the future. Best wishes, Hotel Management
We're delighted that you enjoyed your stay with us, and that you enjoyed our great location. Thanks very much for your review, in particular your comments about how clean your room was, and how friendly our staff are. We really hope that you'll visit our fantastic city again, and that you will allow us to be your hosts! Best regards, Hotel Management
William, We are appalled to hear that you found cockroaches in your room. Please know that since receiving your comment, we have checked all rooms with pest control experts to ensure that this issue is dealt with without delay. I sincerely apologize for your experience with us, and I thank you for your feedback. Best wishes, Hotel Management
Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel welcome - this is very important to us. It's also good to hear that you enjoyed your clean, comfortable room. We are sorry that the walk to the Convention Center was a little further than you expected, but we are hoping to see you again soon. Best wishes, Hotel Management
Thank you very much for your feedback. We are happy that you enjoyed your stay in the main, but we apologize that your room was not sufficiently aired prior to your arrival. We will take your comments regarding the availability of water, and we will see if we can help our guests better in this regard. Thank you again for your review, we do appreciate it. Best wishes, Hotel Management